Manager, Bussing Operations

3 weeks ago

Toronto, Canada Greater Toronto Airports Authority Full time

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

**What's in it for you**

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

**Position Summary**:
The Manager, Bussing Operations supports airside flows through the provision of bussing services, contingency bussing services airside and groundside, and the operation of supporting GSE to enable hardstand operations at Toronto Pearson. Ensuring availability of supporting equipment for passenger boarding, aircraft power and pre-conditioned air at designated remote stands. This manager will engage, coach and guide the Airfield Supervisors, Lead Hands, and the reporting staff.

**Key Accountabilities**:

- Management of the service delivery of the bussing program on all airside areas and support to irregular operations (IRROPS) plans for groundside areas
- Lead people by providing coaching, guidance and development by providing feedback for personal and career growth
- Establish and maintain collaborative working relationships with both internal and external partners to deliver Bussing requirements
- Identifying requirements (staff, equipment, and material) to ensure that Bussing and Hardstand Operations have resources available to support the day-of operation to deliver on the Strategic Plan
- Resolution of systemic issues faced by the Bussing team
- Liaise with internal and external customers to identify any shortfalls in service provisions and identify potential areas for improvement
- Monitoring of budgets for assigned Bussing team and Airside Bussing program
- Develop and maintain the Airside Bussing Plan
- Develop, implement and monitor processes, standard operating procedures and protocols for the Bussing Program

**Qualifications**:

- Post-secondary degree or diploma in Aviation Management; Business Management; Engineering or Logistics
- 5 + years of demonstrated experience working in a customer centric environment
- 3 + years of people management or leadership experience; building impactful, highly skilled and motivated teams
- 3 + years of relevant administrative, marketing, airport operations, customer service and/or event planning experience is preferred
- Must have a valid Ontario G Driver’s License (or provincial equivalent)
- Able to obtain and retain a D/A AVOP (Airside driver's license) within 30 days of appointment to the position
- Able to obtain and retain Transportation Security Clearance at the designated level for the position

**Key Accountabilities**:

- Proven ability to influence and collaborate cross functionally in a unionized environment, as well as with external partners to achieve results in a cost-effective manner
- Ability to continually focus on identifying challenges and problem solve to identify potential solutions
- Strong knowledge of aviation operations
- Attention to detail
- Solid business insight and business improvement approach to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions
- Excellent communication skills to effectively reach a broad audience of key partners

The GTAA is a federally-regulated private sector corporation. The Government of Canada has suspended mandatory vaccination requirement for federally regulated transportation sector workers. The GTAA continues to monitor government and health developments relating to COVID -19 and may re-introduce the Vaccination and proof of Vaccination requirements in the Policy at any time.
- The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive._

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