Practice Consultant

4 months ago

Mississauga, Canada BoomerangFX Full time

**Role**:Practice Consultant

**Location**:On-site Mississauga, ON **(**Financial Drive)

**Department**:Implementation & Client Onboarding

**Job Function**: SaaS Implementation, Software Training & New Client Support (Medical Aesthetics, Practice Management Software)

**Why BoomerangFX?**

BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution - this unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK and Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices.

**Role Overview**

Reporting to the Implementation Manager**, **the Practice Consultant & Trainer will be responsible for delivering training and onboarding support to new BoomerangFX users and employees, including conducting live software training & demonstrations. You will provide SaaS Implementation support to our clients who operate private medical aesthetic practices across North America and International markets. You will be responsible for multiple SMB accounts and will need strong project management skills.

You will need experience with SaaS Implementation/training and act as a Subject Matter Expert of the BoomerangFX platform. You are confident in your customer support skills and adept with the use of technology and developing training guides.

**Scope of duties**
- Deliver training on our practice management software to new clients and employees
- Act as primary software trainer and onboarding support to your portfolio of clients.
- Serve as a single point of customer contact during the implementation ensuring client satisfaction
- Manage client escalations and work with cross functionally to resolve client concerns
- Own client retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.
- Assist in the review of client processes and the development of new workflow plans.
- Manage client relationship during the implementation process.
- Communicate progress updates weekly or as agreed upon with client and team
- Successfully hand off to customer success team when client has successfully completed process.
- Perform other duties as needed and directed by leadership

**What You Offer**:

- Bachelor’s degree in a relevant field (health sciences, business, etc.)
- Practical experience in a related field (private healthcare sector or medical aesthetics space)
- Software implementation, customer success or project management experience within a SaaS company
- 2+ years of experience in a client facing/support role
- Experience with project management software and CRM tools (like HubSpot)
- Ability to understand private healthcare operations and workflows
- Strong organization and project management skills with attention to detail
- Excellent communication skills and interpersonal skills,
- Strong technical skills to interact with customers remotely
- Willingness to travel within Canada and the United States for workshops

If you are looking to join a dynamic tech company that values creativity, collaboration, and fun, then BoomerangFX is the place for you Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.

**Benefits**
- 15 days’ vacation per year to rest, recharge and enjoy
- Extended health care
- Onsite fitness facilities and personal training classes
- Team socials
- Dental care
- Bonus pay

**Salary**: From $60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bon

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