Inside Sales Representative

3 weeks ago

Langley, Canada Air Liquide Full time

**About Us**
A world leader in gases, technologies and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
Join us for a stimulating experience

**How will you CONTRIBUTE and GROW?**

This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual As front line customer service in our retail stores, you will have the opportunity to:

- Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs. Answers technical questions.
- Adheres to, and follows Good Manufacturing Practices (GMP) as it pertains to medical gases, and medical devices within the scope of their role.
- Prepares quotations and standard tender requests.
- Provides support to the local account executives for back-office activities.
- Performs phone “cold-calls” for network customers and “blitz” in some market segments.
- Does post-sales follow-up to ensure customer satisfaction
- Organises the display of products in the store
- Identifies and respects our commitment to our customers and ensures that deliveries are made in time.
- Process and confirm delivery slips.
- Communicates with the logistics team to ensure cylinder replenishing.
- Use your welding knowledge and experience to deliver products to our customers, and help them find the right supplies for their projects and business needs.
- Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers.
- Learn how to track orders/cylinders and expand your knowledge in logistics
- Plan routes for delivery and follow ALC's safety policies diligently
- Work in a clean and organized environment by maintaining our product displays
- Get to know our customer base both on the front line and making deliveries, learn about our products and mentor from our Outside Sales Team and Managers to grow your advancement opportunities
- Cylinder and hardgoods delivery.
--------------------
- **Are you a MATCH?**
- 2 to 5 years of industry experience, customer service or sales of welding or industrial products
- Knowledge of welding processes and products is an asset but not mandatory
- Good knowledge of computer systems and google suite
- Secondary diploma
- Class 5 license, clean driver's abstract
- A positive attitude and customer service focus
- Forklift experience would be an asset as well
- Ability to lift 50lbs

**Our Differences make our Performance**
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

**Job Types**: Full-time, Permanent

**Education**:

- Secondary School (required)

**Experience**:

- industry experience and customer service: 3 years (required)
- Inside Sales Representative: 3 years (required)

Licence/Certification:

- Class 5 Licence (required)
- Forklift Licence (required)

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