Operations Analyst Ii

4 weeks ago

Markham, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

The TD Insurance GI Claims Recovery Team is responsible for delivering a legendary customer experience through simple, fast and fair claims and subrogation resolution while ensuring financial results by focusing on the client experience, strong risk management, a well-run operating model, and being an extraordinary place to work.

The Residential Subrogation team is responsible for ensuring that residential subrogation opportunities, payments and liability negotiations are executed with third party insurers correctly, expediently, diligently and within service levels. Reporting directly to the Group Manager, Residential Subrogation analyst oversees their own pending list of subrogation claims, gathers evidence to prove liability, and compiles payments to support quantum. Subrogation Analysts also works with contractors, engineers, and various partners in Claims Support Services, Claims, BOC, and other lines of businesses.

The Residential Subrogation analyst oversees a significant operational recoveries with overall accountability for the key performance and day-to-day management of their pending files/activities.

Key job duties will include:

- Recovery of indemnity payments, which includes the investigation, evaluation, and timely resolution of moderately complex claims within their area of focus and authority
- Handles moderately complex claims with moderate risk level that can typically be resolved in 2-24 months
- Requires next level approval for claims in excess in their claim settlement authority limit
- Completes work with guidance and direction from management as necessary
- Sound knowledge of the operating environment and business process and procedures, and transactions lifecycle for own area
- Review Residential files and understand payouts
- Present Residential claims payouts to at fault third parties; proving liability and negotiating
- Ensure personal performance meets minimum claims operational performance standards
- Maintain and foster a fair and equitable workplace environment that supports a culture of diversity and inclusivity
- Act as a brand ambassador for your business and the bank, both internally and/or externally
- Embodying TD's shared commitments:

- Think like a customer
- Act like an owner
- Execute with speed and impact
- Innovate with purpose
- Develop your colleagues

**Job Requirements**
- Residential Claims experience is highly beneficial
- Litigation experience is preferred
- Collections experience along with either legal or insurance claims experience
- Strong negotiation skills require
- Strong verbal and written communication skills
- Superior client service orientation and excellent telephone manner
- Excellent organization and time management skills
- Ability to function effectively in a fast-paced, multi-faceted environment
- Ability to contribute and work effectively in a team environment
- Strong typing and computer skills
- Travel mostly within the city is required for mediation, pre-trial, etc.

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- TDI Operations

**Job Category - Primary**
- Insurance

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