Shop Lead
6 months ago
The drum that beats in all of us at Kit and Ace, the beat that brought us together and drives us forward, is Optimism. This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our Culture. Simply put, Kit and Ace is committed to creating exciting new products that are Smart, Easy to Love, and Built to Last, and to bring to life ideas that make everyday brighter (maybe even awesome).
If you like the sounds of this, we’d love to meet you.
As a Shop Lead you lead by example to provide our guests with a world-class experience in the areas of product and culture. You are able to speak authentically about who we are, and how to use our product. You love design. You value integrity. You don’t take yourself too seriously.
**Responsibilities**:
- Allocate 30% of your time to lead, develop, coach and guide your team in establishing goals and developing their competencies that drive performance
- Model the company culture, and exemplify our shared values on a day-to-day basis
- Define, model and demonstrate the behaviours that enhance engagement, build enduring relationships and represent the Kit and Ace brand at all times
- Support the development of a culture that balances financial results and an execution-focus with a fun, dynamic and creative atmosphere
- Foster an environment of continuous learning and development that embraces individuality
- Coaches and trains Educators, which assists in evolving shop functions and flow
- Successfully communicates special features, benefits, fabric properties, usage, and best care instructions
- Maintain knowledge of in-shop stock availability on the sales floor and in backrooms
- Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented
- Receives and processes stock from warehouse (Boxes can weigh 10 - 30 lbs) which includes; unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and assigned storage areas
- Assist with re-stocking and pricing duties, including sale and holiday preparation as required
- Prepares merchandise for tailoring/alteration as may be required, by completing necessary documentation
- Arranges for mail and/or delivery, as required, to other locations and/or warehouse
- Completes standard opening and closing procedure
- Utilizes the Point of Sale system accurately, processes payments, refunds and exchanges and issues gift cards
- Participate in staff training and shop events as scheduled
- Support in additional duties as directed by management team
**Competencies**:
- 1+ year management experience preferred
- An undergraduate business related degree or diploma
- Passion to deliver premier customer service
- Driven to exceed customer’s expectations
- Optimistic, passionate, friendly and authentic
- Demonstrates a sense of urgency and is comfortable working in a team focused environment
- Strong communication and interpersonal skills - perceptive to customer needs
- Second language skills is an asset
- Capable of handling difficult customer facing conversations and interactions
- Honest and positive, and able to effectively receive and communicate feedback
- Results-oriented and process driven, with high expectations of self and team
- Work a flexible schedule that will include weekends, evenings, holidays, and special events
Reports to: Shop Director
Working Team: Shop Team
Works Closely with: Retail Operations, Information Technology (shipping systems) and Brand
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (required)
**Experience**:
- Customer support: 1 year (required)
Shift availability:
- Day Shift (required)
Work Location: In person
-
Shop Lead
6 months ago
Toronto, Canada Kit and Ace Full timeAs aShop Leadyou lead by example to provide our guests with a world-class experience in the areas of product and culture. You are able to speak authentically about who we are, and how to use our product. You love design. You value integrity. You don’t take yourself too seriously. Responsibilities: Allocate 30% of your time to lead, develop, coach and guide...
-
Shop Lead
2 months ago
Toronto, Canada Kit + Ace Full timeThe drum that beats in all of us at Kit + Ace, the beat that brought us together and drives us forward, is Optimism. This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our Culture. Simply put, Kit + Ace is committed to creating exciting new products that are Smart, Easy to Love, and Built to...
-
Merchandising Lead
6 months ago
Toronto, Canada The Mobile Shop Full time**The Mobile Shop - Merchandising Lead** **About The Mobile Shop** The Mobile Shop is proud to be a member of the Loblaw family of brands, providing a new and better place to buy wireless. We are located in over 200 stores across Canada and are 100% Loblaw owned. As a multi-carrier retailer, we are proud to offer a choice from 7 leading wireless providers;...
-
Shop Lead
6 months ago
Greater Toronto Area, Canada Kit and Ace Full timeWe are growing! With two new locations on the horizon, we are looking for seasoned and passionate retail team leads. The drum that beats in all of us at Kit + Ace, the beat that brought us together and drives us forward, is Optimism. This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our...
-
Shop Lead Manager
2 weeks ago
Toronto, Ontario, Canada Kit and Ace Full timeJob Title: Shop LeadWe are seeking a highly motivated and experienced Shop Lead to join our team at Kit and Ace. As a key member of our retail team, you will play a vital role in providing exceptional customer service and driving sales growth.About the Role:You will be responsible for leading and developing your team to achieve sales targets and provide...
-
Auto Body Shop Supervisor
2 weeks ago
Toronto, Ontario, Canada AUTO MAJOR BODY SHOP INC Full timeThe successful candidate will be responsible for overseeing the daily operations of our auto body shop. This includes supervising a team of workers, coordinating projects, and preparing reports.Key ResponsibilitiesPrepare production and other reports to ensure accurate records and optimal workflowSupervise workers and projects to guarantee timely completion...
-
Seasonal Beauty Advisor
5 months ago
Toronto, Canada The Face Shop (Fairview Mall) Full time**Seasonal Beauty Advisor** You are looking for a career you’re passionate about... join The Face Shop. Our core belief is that customers deserve a fun and pleasant shopping experience and it is our mission to provide them with high quality service. THEFACESHOP is a fast growing Korean skincare & cosmetics company which has gained tremendous popularity...
-
Pizza Shop Team Lead
4 weeks ago
Toronto, Ontario, Canada MAMMA'S PIZZA Full timePizza Shop Team LeadAbout the RoleWe are looking for a skilled and experienced Team Lead to join our Pizza Shop team at MAMMA'S PIZZA. The successful candidate will be responsible for overseeing the daily activities of our food service staff, ensuring that high-quality food and excellent customer service are delivered at all times.Key...
-
Retail Store Team Lead Position
2 weeks ago
Toronto, Ontario, Canada Danleigh Gift Shop Full timeJob DescriptionDanleigh Gift Shop is seeking a skilled Retail Store Supervisor to oversee daily operations and lead a team of sales staff. As the ideal candidate, you will have excellent leadership skills, be able to multitask, and possess strong customer service abilities.ResponsibilitiesTeam Supervision: Oversee the activities of 1-2 employees, providing...
-
Shop Lead
6 months ago
Toronto, Canada Kit and Ace Full timeThe drum that beats in all of us at Kit and Ace, the beat that brought us together and drives us forward, is Optimism. This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our Culture. Simply put, Kit and Ace is committed to creating exciting new products that are Smart, Easy to Love, and Built...
-
Coffee Shop Team Lead
1 week ago
Toronto, Ontario, Canada SECOND CUP Full timeJob SummaryWe are seeking a highly skilled Coffee Shop Team Lead to join our team at SECOND CUP. In this role, you will be responsible for overseeing the daily operations of our coffee shop, ensuring that all tasks are completed efficiently and effectively.ResponsibilitiesLeadership: Supervise and coordinate the activities of staff who prepare and portion...
-
Administrative Officer Lead
2 weeks ago
Toronto, Ontario, Canada Staff Shop Inc Full timeAt Staff Shop Inc, we are seeking a highly skilled Administrative Officer Lead to join our team. This is a permanent position with an estimated salary of $45,000 - $55,000 per year.About the RoleThe successful candidate will be responsible for providing administrative support to our staff and ensuring the smooth operation of our office.Provide guidance and...
-
Shop Manager
6 months ago
Toronto, Canada Urban Garden Full time**Company Overview**: Urban Garden is a leading landscape company in Toronto, committed to creating and beautifying Toronto's urban spaces. With a full range of professional landscape services, Urban Garden specializes in commercial, multi-unit residential, condominium and hotel properties. We take pride in our commitment to quality craftsmanship and...
-
Junior Shop Director
6 months ago
Toronto, Canada Kit and Ace Full timeAs Junior Shop Director, you will be responsible for certain aspects of the business as assigned by The Shop Director. You are accountable for all the store operations and functions when The Shop Director is absent and treat the showroom as if it were your own. The Junior Shop Director coaches and mentors the team in leading lives of their own design and...
-
Shop Director
6 months ago
Greater Toronto Area, Canada Kit and Ace Full time**Shop Director (Retail Shop Manager)** We are growing! With two new locations on the horizon, we are looking for seasoned and passionate retail leaders. As **Shop Director**, you will be responsible for all aspects of the shop in your respective market, and treat it as if it were your own. In this dynamic role, you will create exceptional brand...
-
Restaurant Team Lead
2 weeks ago
Toronto, Ontario, Canada LA BARTOLA TACO SHOP INC Full timeJob Title: Restaurant Team LeadWe are seeking an experienced Restaurant Team Lead to join our team at LA BARTOLA TACO SHOP INC. As a key member of our kitchen operations, you will be responsible for ensuring that our customers receive exceptional service and high-quality food in a fast-paced environment.About the Role:The ideal candidate will have a minimum...
-
Customer Service Team Lead
2 weeks ago
Toronto, Ontario, Canada SECOND CUP Full timeThe Customer Service Team Lead is a key role at SECOND CUP, responsible for ensuring exceptional customer experiences in our coffee shops.As a team lead, you will oversee the daily operations of our coffee shop, including supervising and coordinating activities of staff who prepare and portion food. You will also be responsible for establishing methods to...
-
Digital Shopping Experience Lead
1 week ago
Toronto, Ontario, Canada Loblaw Digital Full timeCompensation: $120,000 - $180,000 per annum.Loblaw Digital is a team responsible for building and operating the online businesses of Canada's largest retailer. We are an entrepreneurial, fast-paced, and collaborative group transforming the way Canadians shop by creating leading eCommerce experiences in various spaces.We're looking for a talented individual...
-
Retail Assistant Manager
6 months ago
Toronto, Canada Stag Shop Full time**Stag Shop is now HIRING an in one of our Toronto locations!!** **Summary**: This career will contribute to the Stag Shop team’s existing success by assisting with store operations. Your time will be spent following objectives set out by head office, including assisting the store manager overseeing the sales associates, driving the sales, ensuring that...
-
Junior Shop Director
1 month ago
Toronto, Ontario, Canada Kit and Ace Full timeAs a Junior Shop Director at Kit and Ace, you will be responsible for driving business growth and leading a high-performing team.Key Responsibilities:Develop and execute strategies to drive sales growth and improve customer experienceLead and mentor a team of retail professionals to achieve business objectivesCollaborate with cross-functional teams to drive...