Customer Success Leader
2 days ago
**About ONMO**
ONMO is a cloud streamed mobile gaming platform that brings a unique twist within the mobile gaming experience. Players can enjoy the best parts of popular casual games in a new mini format, called " Moments." Games can be played individually, in battle with friends or as part of a global tournament. Come help build the future of mobile e-sports.
**Do you want to participate in exciting projects in the videogame industry?**
Here's your chance, Technologies rob0 Inc. and OnMobile Global Limited are currently looking for a Customer Success Leader.
As the customer success team leader, you will have the opportunity to work with multiple teams within the company and internationally, using customer success tools.
If you are passionate about customer service, technology and being social with fellow gamers, then you may be just the person we need and we would love to meet you
**Your role**:
As a Customer Success Leader, you will manage the gamer support systems. Communicating with the Project Manager, CTO and QA team regularly.
Collecting information from multiple ONMO in game support sites. Centralizing all the submitted technical issues / comments and, most importantly providing a response to help resolve issues as soon as possible, so they get the most out of their gaming experience.
This position can be fully remote (Canada).
**Our offer**:
- Competitive salary in line with your experience;
- 35 hour week, Monday through Friday from 8am to 4pm, very occasionally on weekends;
- Flexible schedule allowing you to balance your personal life with your work;
- 4 weeks vacation;
- Health insurance;
- Remote.
**You will be asked to**:
- Providing technical support between regions (chat, social media, mail, phone) and reporting the issues to Jira system;
- Be proactive in helping people get the most out of their ONMO Games experience;
- Making improvements to processes to best help the users;
- Helping in the setup of a tool that sends automatic messages based on player behavior "FreshChat";
- Analyzing and reporting analytics to the Marketing team;
- Collecting and reporting bugs to the Lead QA.
**Required profile**:
- 1 years customer service experience;
- Focus on customer satisfaction;
- Excellent written and verbal communication skills, in English;
- Very organized;
- Passion for tech and video game;
- Ability to handle multiple incoming requests;
- Proven troubleshooting skills and mindset;
- Self-starter who also works well in a team environment.
**Pluses**:
- Experience in a similar or complementary role;
- Basic knowledge of Jira;
- Experience working with international teams;
- Computer hardware and networking experience.
Does this post seem to have been written for you? We would love to discuss it with you
**Job Types**: Full-time, Permanent
**Salary**: $35,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Work from home
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
- Jira: 1 year (preferred)
**Language**:
- English (required)
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