Quality Assurance Analyst

3 weeks ago

Mississauga, Canada goeasy Ltd. Full time

Quality Assurance Analyst

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you Recognized as  Canada’s Most Admired Corporate Cultures ,  GTA's Top 100 Employers,  one of  Canada’s Top 50 Fintech’s  and  North America’s Most Engaged Workplaces,  we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau,  easyfinancial  is our consumer lending business that offers secured and unsecured installment loans of up to $75,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

We are currently hiring for a Quality Assurance Analyst reporting to the Team Manager, Underwriting Support. If you have strong analytical orientation, are a critical decision-maker, have a fondness for coaching and mentoring agents to a “higher standard”, and can share examples of a high level of effort in a quality role, this is the role for you

What you will do:

Complete the assigned Quality Control Audits for the staff of CLAO as assigned by the Manager, Underwriting Support within the timelines required as per department guidelines Submit the completed Quality Control Audits to the Manager, Underwriting Support for actioning Provide actionable data to various internal support groups as needed Provide feedback to CLAO Team Managers Prepare and analyzes internal and external reports for management staff review Assist the Team Manager, Underwriting Support with the completion of various internal tracking reports daily (i.e. LUO Audit Results Report, PIP Management Training Updates, etc.) Provide insight and recommendations for changes to existing policies, procedures and/or work flow processes Assist the Manager, Underwriting Support with the implementation of new (and changes to any) policies and procedures in a live environment fluidly so that workflow is not disrupted Assist where required in the delivery of annual recertification courses for all members of the CLAO Team Assist the Team Manager, Underwriting Support in communicating with Team Managers, CLAO to identify training needs Assist the Team Manager, Underwriting Support in conducting job training for new hires in CLAO Assist the Team Manager, Underwriting Support in conducting underwriting training for the retail network as requested Accuracy in completion of the monthly Quality Control Audits as assigned

What are we looking for:

Possess a strong knowledge and understanding of all Loan Underwriting, Secured Lending and Cumulative Policies and Procedures High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook) Highly developed oral and written communication skills Able to work under pressure and in a fast-paced environment Ability to plan, multi-task and manage time effectively Strong problem solving and critical thinking skills Able to make decisions independently Able to interact with CLAO frontline staff and mid-level Management Reflect a positive and mature attitude towards teammates, peers, other employees and customers

Working Conditions:

Operating hours are 8:30 am to 5:00 pm, Monday to Friday in the office, these hours are subject to change based on our business requirements.

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