Support Analyst

6 months ago

Vancouver, Canada Wesgroup Properties Full time

Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 3.7 million square feet of commercial and multi-family real estate and has built more than 7,000 homes in 100 communities. With the active projects in our development pipeline, the portfolio will grow to over 7 million square feet over the next five years. Our operations are vertically integrated, encompassing land acquisition, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.

PROFILE SUMMARY

The Support Analyst is responsible to monitor, document, triage, troubleshoot, and respond or escalate incoming requests related to IT issues via in-person, telephone, or remote access. This roll supports all devices and software ensuring optimal workplace performance and providing end-user assistance where required.

KEY ACCOUNTABILITIES
- Monitor, document, triage, troubleshoot, and respond or escalate incoming requests related to IT issues via in-person, telephone, or remote access.
- Provide support for all JML (Joiners, Movers, & Leavers) processes including the set up, install, and configuration of all devices.
- Create, maintain, and update IT documentation within SharePoint including knowledgebase articles, standard operating procedures and general technical documentation.
- Document and monitor all IT assets including desktops, laptops, monitors, and printer across all sites.
- Ensure effective communication between the desktop support team and the rest of the IT organization, including status reports of projects and/or systems issues

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- Overall 3 years of experience required
- Experience with troubleshooting PC hardware issues and repairing desktop and laptops
- Experience with installing software, patches, and system updates on desktops, laptops
- Basic hands-on Smartphone support for iOS devices
- Experience with troubleshooting basic network, software, printing problems
- Excellent interpersonal, communication, and customer service skills both verbal and written
- Strong analytical, troubleshooting, and problem-solving skills Ability to work under pressure with mínimal supervision
- Strong knowledge of operating systems including Windows 7, Windows 10, MacOS, IGEL
- Strong Knowledge of O365 and Office Suites

EXPECTED COMPENSATION
- The expected salary range for this role is $65,000 - $75,000 per annum. Actual offered salary will depend on individual experience, qualifications, geographic location, market conditions for the role, and internal equity.
- Annual Bonus Program - Wesgroup also offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Company’s financial, and overall success.

WHAT WE OFFER
- A competitive compensation package with robust and extensive health benefits.
- A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the President, providing you with opportunities to participate in group workouts, team sports, company-wide social events or celebrations, and other great initiatives that foster Wesgroup’s culture.
- The Wesgroup Store, stocked with amazing name-brand apparel and items to purchase using points earned for milestones, participation, and going above and beyond.
- A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs. Wesgroup also covers the cost for all employees to attend two fitness classes per week at partnering fitness facilities to promote wellbeing.
- Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including paid days off to volunteer your time each year and give back to our communities.
- Stocked kitchens with healthy (and not-so-healthy) snacks, fresh fruit and veggies, sparkling water, premium coffees and teas with a wide range of dairy alternatives to support your daily caffeine hit.
- A brand-new, beautifully designed office downtown with incredible views of the ocean and North Shore mountains, across from the Burrard sky train station.

HOW TO APPLY

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