![University of British Columbia](https://media.trabajo.org/img/noimg.jpg)
Support & Training Analyst
6 days ago
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Student Management, Level B
Job Title
Support & Training Analyst
Department
Student Systems Management | Scheduling, Records and Systems Management | Enrolment Services
Compensation Range
$6,747.50 - $9,701.42 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
November 26, 2024
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Jan 31, 2027
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
Additionally, this role will identify themes and trends on business process and system usage knowledge gaps. Leveraging these identified themes and trends, the Support and Training Analyst will support the design, development and delivery of on-site in-person and online training to ES and the larger university community in order to help facilitate business enablement and continuous business process improvements.
Organizational Status
The Support and Training Analyst reports to the Associate Director, Student Systems Management, while working closely with the Integrated Service Centre and the ES Learning & Engagement Specialist. Interacts directly with the extended ISC team, UBC-IT, and other administrative and academic units.
Work Performed- Collaborates with ISC Functional Analysts on Tier 1 and 2 matters, providing Enrolment Services business and operational expertise for student system, policy interpretation and process issues; effectively troubleshooting, resolving issues, and providing end user support to ensure services meet or exceed customer service levels.- Acts as the interdepartmental interface between the user, Enrolment Services, ISC Service Desk, systems support staff within other customer support units (such as UBC IT), and other relevant stakeholders when responding to system issues.-
- Advises on systems management issues specific to the student functional modules of Workday and other related systems, as well as participates in major process, module or version changes. Collects requirements for custom workflows, troubleshoots workflow issues and provides functional and technical guidance to users.- Monitors workflow logs, the performance of pro-active checking of the key workflow routing data, the analysis of failed workflows, and advances technical issues that are causing workflow processes to fail.- Identifies, analyzes, troubleshoots, and diagnoses root causes and applies appropriate solutions to restore issues, resolve operating difficulties, resolve and reduce user problems, and improve data integrity.-
- Develops and maintains business and functional documentation, including operations and support procedures relating to the student support processes and system for internal and external consumption.
Training Support- Proactively analyzes and determines training needs based on customer tickets, community feedback, and inputs from key partners and stakeholders including business owners/SMEs and ISC Functional Analysts, as well as from process and system changes (such as major process, module or version changes).Working in collaboration with ES Learning and Engagement Specialist, designs, develops and delivers student system and business process training, in person and online, to the University community in support of business enablement and continuous business process improvements.- Participates in the development of communication plans and content as it relates to Workday Student such as knowledge base information and system capability updates.- Other similar duties as required.
Consequence of Error/Judgement
The Analyst is a representative of ES and liaises with ES staff and various members of the university community including the ISC, UBC IT, faculties and service units. Activities coordinated by the incumbent will directly impact faculty, staff and student relationships with UBC and the outside community. Failure to adequately support stakeholders could result in ineffective resolution of issues that support business operations or the ineffective use of available technologies resulting in unnecessary work by f
-
Training & Support Analyst
1 week ago
Vancouver, Canada Henry Schein One Full timeThis is a _#LI-HYBRID_ role, with one day in office, to facilitate brainstorming and team building. The office is located across from Guildford Mall, in Surrey, BC._ **About the Opportunity**: **Henry Schein One** (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and...
-
IT Training Analyst
3 weeks ago
Vancouver, Canada Methanex Vancouver Full time**Summary** To work with the Global IT team, IT project teams, and other functions/regions across Methanex to facilitate and enable technology-related training to employees and contractors across the organization. This role will assess technology-related training needs and provide recommendations on training delivery across our sites. **Designing and...
-
Field Support Analyst
4 weeks ago
Vancouver, Canada A&R Solutions Full time**Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...
-
Forensic Video Analyst
3 weeks ago
Vancouver, Canada Vancouver Police Department Full time**Vancouver Police Department** **Forensic Video Analyst**: **COMPETITION**: #24148-50072021 **TITLE: Forensic **Video Analyst **_Classification: _**Forensic Video Analyst **DEPARTMENT**:Vancouver Police Department **DIVISION**:Investigation **SECTION**:Forensic Services, Forensic Video Unit **STATUS**:Regular Full-Time **HOURS OF WORK**:Tuesday to Friday,...
-
Research Analyst
2 weeks ago
Vancouver, Canada Home Sharing Support Society BC Full time**Position Summary** The Home Sharing Support Society BC (HSSSBC) provides research, consulting, and targeted communications to the Home Sharing community. We are currently seeking an experienced Research Analyst to work closely with our team to provide support in the disability sector. **Responsibilities**: - Performs literature reviews, e -scans and...
-
Support Analyst
4 weeks ago
Vancouver, Canada KPMG-Canada Full time**Overview** At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Opportunity The Support Analyst role is located in Vancouver, BC. The Support Analyst will report to the Manager of End User Support and is responsible for...
-
IT Support Analyst
4 weeks ago
Vancouver, Canada IMSMB Full time**IT Support Analyst** - Full-time, permanent role based in Vancouver, BC - Comprehensive benefits package, competitive salary, and RRSP matching - Excellent opportunity to work with the company where culture is an integral part. The company way is their set of people, process and technology, that produce a predictable result for their customers. **Who are...
-
Junior Financial Analyst
2 weeks ago
Vancouver, Canada Connective Support Society Full timeConnective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE The Junior Financial Analyst will ensure that Connective Support Society has financial information that is timely, accurate, and can be fully relied upon to...
-
IT Support Analyst
1 week ago
Vancouver, Canada LMI Technologies Full time**What will you do as an IT Support Analyst?**: The IT Support Analyst will play a key role in our IT team, providing technical support to our employees and manufacturing-related services. This includes troubleshooting hardware and software issues, managing user accounts, providing end-user training, creating documentation and reporting, and participating in...
-
Manager, Support Shops
2 weeks ago
Metro Vancouver Regional District, Canada BC Rapid Transit Co. Ltd Full time**Marketing Statement**: Join a company that has been a part of moving Metro Vancouver for over 35 years. British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam,...
-
Project GIS Analyst
3 weeks ago
Vancouver, Canada EHS Support, Inc. Full timeCurrent job opportunities are posted here as they become available. Please toggle on the Filter 1 drop down menu to see opportunities within all of our geographic locations. EHS Support is a specialty environmental consulting firm that provides solutions to complex environmental, health, and safety challenges across a range of market sectors and industries...
-
Support Analyst I
1 week ago
Vancouver, Canada University of British Columbia Full timeStaff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level B Job Title Support Analyst I Department UBC IT | Desktop | Operations 4 Compensation Range $6,251.00 - $8,986.00 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of...
-
Attendance Management Advisor
2 weeks ago
Vancouver, Canada The City of Vancouver Full time**Requisition ID**:42724 **Organization** Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and...
-
Vancouver, Canada RainCity Housing and Support Society Full time**POSITION TITLE**: Business Systems Analyst **PROGRAM**: Information Services **UNION**: Excluded **SALARY**: $64,000- $70,000 **TYPE: Permanent Full Time, 1.0 FTE** **SCHEDULE**: 40 hours weekly, Monday-Friday, 9:00am-5:00pm with flex time **START DATE**: As soon as possible **ABOUT US** RainCity Housing is an organization that makes a difference in...
-
Clinical Support Analyst Trainer
2 weeks ago
Vancouver, Canada PHSA Full time**Clinical Support Analyst Trainer** PHSA Corporate Vancouver, BC Within the context of a shared services agreement for Information Management/Information Systems (IMIS) and a client and family centred care environment, the position provides clinical system utilization support as well as training and educational services for a variety of internal and/or...
-
HR - Dayforce Analyst (Mon-fri Days)
3 days ago
Vancouver, Canada RainCity Housing and Support Society Full timeRainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the Xʷməθkwəy̓əm, Sḵwx̱wú7mesh, and səl̓ílwətaʔɬ Nations in so-called Vancouver, the q̓íc̓əy̓, qʼʷa: n̓ƛʼən̓, kʷikʷəƛ̓əm, qiqéyt, SEMYOME, Stó꞉lō, and sc̓əwaθən məsteyəxʷ Nations in so-called Lower Mainland, and the shíshálh...
-
Support Analyst Ii
2 weeks ago
Vancouver, Canada University of British Columbia Full timeStaff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level C Job Title Support Analyst II Department UBC IT | Desktop | Operations 2 Compensation Range $6,747.50 - $9,701.42 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of...
-
Training Lead
1 week ago
Vancouver, Canada TEEMA Full timeJob Title: Training Lead Job ID: 76555 Location: Vancouver, British Columbia What you will be doing: 1. This role will support employee adoption of several minor and major software implementations by developing a variety of learning materials and by the occasional delivery of instructor-led training. 2. This role will also administer the LMS (Moodle) and...
-
Financial Analyst
2 weeks ago
Vancouver, Canada Connective Support Society Full timeConnective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE The Financial Analyst is responsible for establishing and maintaining reporting and cost accounting as well as variance and budget analysis. Support provided...
-
Deskside Support Analyst
3 weeks ago
Vancouver, Canada Charter Telecom Full timePOSITION TITLE: DESKSIDE SUPPORT ANALYST **LOCATION**: Various Locations (Burnaby, Vancouver, Victoria, Calgary, Edmonton, Saskatoon, Winnipeg) **OUR COMPANY**: Charter is an award-winning IT Infrastructure Solution Provider of technology and services with offices across Canada. We deliver solutions and expertise to help align the People, Process, and...