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Administrator and Customer Communications

1 month ago

Mississauga, Canada OMAC Martial Arts - Mississauga Full time

**OMAC Martial Arts** is a family-focused martial arts facility with 8 locations throughout the GTA. Our goal is to equip children, teens and adults with the tools to be the best version of themselves through martial arts training.

**Hours**:Monday-Friday, 12:00pm-8:00pm.

**Requirements**:

- Experience in a customer-service based environment.
- Experience in an office administration position, or a similar role with frequent use of data entry/technology.
- Experience working with Children.
- Vulnerable Sector Check.

**Responsibilities**:Provide exceptional customer service.**
- Develop a rapport with all families and students.
- Has full knowledge of all membership prices and contracts.
- Conduct sign-ups for new members and renewing members.
- Carry out sales and sign-ups of special events, camps and merchandise.
- Address customers to build relationships with the entire family as well as the student.
- Address all issues regarding customers and students with ease, including membership issues, complaints, and negotiation of payments (while abiding by the policies of OMAC contractual agreements).
- Data entry, input, and maintenance of on-line membership tracking software (PerfectMind).
- Coordination of After School Program child pickup scheduling, driver route coordination, and planning.
- Processing payments and reconciling all expenses associated with, but not limited to; memberships, After School program, camps, birthday parties, and office supplies.
- Maintaining and tracking inventory.
- Communication with Manager and Head Instructors on issues relating to daily agendas, programs, campaigns, customer service, inventory and inter-school communications.
- Collaborate with the Manager on tasks such as membership renewals, new member sign-ups, and issues relating to memberships, inventory management, and supplies orders.
- Assist with or lead special projects/programs involving database maintenance.
- Ordering and maintaining office supplies, shipping material and equipment pertinent to daily operations.

Perks of being part of our team **Complimentary training in the martial arts to better your mind, body and spirit.**
- **Paid vacation time.**:

- Working with an amazing and supportive team.
- Make a difference and love what you do

**Job Type**: Full-time

**Salary**: From $40,000.00 per year

**Flexible Language Requirement**:

- French not required

**Schedule**:

- 8 hour shift

**Ability to commute/relocate**:

- Mississauga, ON L5N 2R5: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Service: 3 years (preferred)

**License/Certification**:

- Class G Licence (required)

**Shift availability**:

- Day Shift (preferred)
- Night Shift (preferred)

**Work Location**: In person

**Salary**: $40,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Language training provided
- On-site gym
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5N 2R5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

Expected start date: 2023-07-10

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