Asst. Officer

**49114** - **Barrie** - **Regular** - **Ongoing**

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One

**General Accountabilities**:

- Assist in the creation of a model of power system components in an offline database to be used in an Energy Management System (EMS). Assets include: familiarity of the bulk electricity system of the province of Ontario, symbology within an electrical schematic diagram.
- Assist in the coordinating the update of the power system model and displays of the energy management system used in a control centre by system operators.
- Assist in the development of scripts for querying databases, as well as text based data files. This requires familiarity with script programming, especially Perl.
- Ensure systems are operated in accordance with established security practices.
- Assist in performing and coordinating software changes, upgrades, user testing, and training.
- Ensure compliance with quality control procedures and plans.
- Assist with troubleshooting of issues with configuration files and software binaries.
- Maintain and operate multiple environments for use in development, testing, training, and live/backup production operations.
- Use software version control tools and follow established software build processes to build, test and deploy software, database, and display releases.
- Use the OT Operations IT Service Management (ITSM) platform to develop operational reports and follow established process control procedures to manage incidents, changes, and problems.
- Create/maintain configuration items (CIs) within the OT Operations Configuration Management Database (CMDB).
- Assist with development of Phasor Measurement Unit (PMU) data quality validation criteria and execute central-site synchrophasor software testing procedures.
- Execute projects and assist project teams involved in upgrades and enhancements of supported Tx/Dx systems and operating tools.
- Coordinate remote and onsite technical support by third-party vendor personnel and facilitate purchase and maintenance of software licenses.
- Work with vendors, consultants, and cross-functional internal teams to help assess, design, and test standard products available within the core EMS / Modeling software suite. Help update existing software to displace existing custom code with standard product functionality, or convert existing custom code to suit new EMS software architecture.
- Work with technical mentors and coaches to advance individual professional development.
- Perform other duties as required.

**Selection Criteria**:
**Eductaion**:

- Requires 4-year university degree in Engineering, Computer Science, or equivalent.
- Technical knowledge in use of an offline modeling system, specifically knowledge of the GE Network Model Manager and GE Source.
- Technical knowledge of EMS software and systems, specifically knowledge of the GE Energy Management System.
- Familiarity with Control Room operations and processes.
- Understanding of the ITIL framework and experience working with Change Management, Knowledge Management, Incident Management, and Problem Management processes.
- Familiarity with Agile methodology and experience using Kanban boards.
- Familiarity with test management platform.
- Familiarity with software release and sustainment processes involving database updates and display changes.
- Knowledge of databases and experience with data analysis and report preparation.
- Knowledge of on-premise computer technology, equipment configurations and operating systems.
- Excellent oral and written communication skills.

**Experience**:

- Experience developing software using various programming and scripting languages.
- Experience providing technical support to users of operational software and hardware and knowledge of control room operations.
- Experience providing technical support to users of operational software and systems.
- Demonstrated ability to work in a team environment.
- Strong customer service orientation.
- Demonstrated record of self-motivated behavior and perseverance to accomplish objectives in spite of obstacles.
- Demonstrated ability to work in a team environment.
- Working knowledge of power system assets and power system information/operating technology.
- Ability to work in a team environment with mínimal supervision.
- Ability to develop cooperative relationships while interacting with others.
- Ability to use keen investigative, analytical and decision-making skills.
- Self-motivated, proact