Bilingual Trainer and Quality Analyst

1 month ago


Winnipeg, Canada Johnston Group Full time

**Johnston Group** provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of _Canada’s Best Managed Companies_ and was named one of _Manitoba’s Top Employers_. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

You will train and mentor Plan Member Enrolment Administrators on enrolment processing, account representation, and phone queue duties. You’ll be responsible for daily quality reviews and feedback on completed work requests for existing team members and new trainees. The Manager of Maximum Benefit Administration will count on you to assist in the handling of complex inquiries/escalations and in identifying trends and opportunities for improvement in business processes/procedures and training. You will also review and analyze data integrity reports and provide support processing, when necessary.

**The shift will be 8:00am to 4:00pm.**

**Qualifications**:

- Ability to communicate fluently in French and English (oral and written)
- 2 - 3 years of experience in processing Maximum Benefit plan member enrolment requests
- Strong time management and organizational skills
- Exceptional communication skills, both verbal and written
- Previous training experience is preferred
- High level of attention to detail and accuracy
- Ability to adapt and generate effective solutions
- Open to feedback and willing to make changes
- Ability to work independently and in a team environment
- Intermediate knowledge of Excel and Word
- Continuing education in Training and Development courses will be required



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