Systems Administrator

2 weeks ago

Toronto, Canada Propel Holding Inc Full time

**_(This is a hybrid role working in our Toronto office 3-4 days)_**

**_ About Us:_**

Propel (TSX:PRL) (formerly MoneyKey) is an innovative, online fintech company, committed to credit inclusion by providing and facilitating fair, fast and transparent access to credit with exceptional service using its proprietary, industry-leading online platform. Through its operating brands, Propel is focused on providing access to credit to underserved consumers who struggle to access credit from mainstream credit providers. Propel is proud to have been able to facilitate access to credit for an increasing number of consumers, helping them move forward in their credit journeys.

Our amazing team has experienced phenomenal growth and thrives on an entrepreneurial spirit, passion, and top-tier talent. We are innovative and have a dynamic workforce which has experienced incredible growth and success. Talent and hard work never go unnoticed, and we believe in succeeding together.

**_ About You:_**

You are a talented professional looking for a career, not a job. Reporting to the Manager, IT, you will provide front line support to the Propel team. You will manage a service desk providing full-scope IT support for the setup, maintenance, troubleshooting and provisioning of IT software and hardware.

You picture yourself succeeding within a vibrant and entrepreneurial organization where your ideas will be heard, and where you will have an opportunity to showcase your talents and great skills. You are motivated by goals, a self-starter, and a hardworking individual who likes to wear multiple hats. We are seeking a proven, driven team player who is looking to join a fast-paced, high growth, energetic and forward-thinking team.

**Responsibilities**
- Implement platform level security in accordance with corporate security policies and processes and participate in scheduled security compliance audits
- Maintain documentation covering systems that the IT Infrastructure team supports, including but not limited to servers / system software, System Standards, Operations procedures, etc.
- Participate in regular tests (i.e., yearly) of our Data Centre disaster recovery plan (DRP) that meets applicable business and regulatory requirements
- Adhere to all corporate IT policies, practices and procedures as required. This includes information security, change control and other related policies
- Provide support to other IT corporate systems and regional teams as needed by acting as Level 3 support for all assigned problems
- Collaborate with other IT and business teams in troubleshooting critical incidents
- Ensure all system problems are logged and tracked in accordance with problem management procedures. Participate in trend / root cause analysis and correction
- Ensure all support tickets are assigned and completed within agreed upon service levels

**Requirements**:

- College diploma/certification in technology
- 5+ Years Windows System Administration experience
- 5+ Years Azure Administration experience
- 5+ Years of experience with Microsoft 365 platform including Exchange Online, Endpoint Manager, Defender, SharePoint/OneDrive, etc.
- Knowledge of PowerShell
- Knowledge of Windows Server 2016+
- Knowledge of ADDS, GPO and DNS
- Knowledge of DFS shares and ISS
- Knowledge of VMware and Azure
- Knowledge of diagnostic tools, such as Perfmon and Sysinternal
- Knowledge of JAMF, KACE
- Knowledge of development/scripting tools (an asset)
- Knowledge of ITIL processes (an asset)
- Independent speaker, intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with (language)-speaking partners, members and/or clients
- Experience updating server documentation.
- Experience supporting storage (i.e., Dell) would be an asset.
- Experience supporting Network (Dell SonicWall, FortiClient, Switches, etc.) environment would be a great asset.
- Must be able to work proficiently in an unsupervised manner.
- After hour system changes, monthly maintenance roll-out and on call support is required (must be available - evenings and weekend)

**_ Please note: All interviews will be conducted in office._**

**Experience**: Required
- 5 year(s): Azure Administration
- 5 year(s): Microsoft 365 platform including Exchange Online, Endpoint Manager, Defender, SharePoint/OneDrive, etc.

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