Systems Administrator

2 months ago

Toronto, Canada Lumenus Community Services Full time

**KEY RESPONSIBILITIES**:

- Contributes to, and helps execute the ICT multi-year plan, strategies, policies, and processes for modern and sustainable infrastructure and support services as it pertains to the Microsoft Windows Infrastructure
- Helps align the ICT vision, direction, and service standards with that of the organization and its needs, including security, privacy, disaster recovery, business continuity, web development, and cloud-based solutions
- Provides escalation support to all departments and programs with Windows technology related issues
- Promote a customer-centric approach to ICT service management (ITSM)
- Facilitate collaborative technology integration into service environments to improve outcomes
- Helps improve standards, processes, and documentation for ICT infrastructure and services
- Supports external vendors, third-party relationships, and related contracts in the best interest of the organization and its needs
- Ensure full compliance with all licensing agreements.
- Ensures all PHIPPA data regulations are met.
- Inspire diverse stakeholder base of approximately 600 users to co-create and adopt new systems and tools through education, engagement, and empowerment
- Assist in the planning and implementation of major modifications to current and future ICT infrastructure.
- Sets standards, working with ICT Management, for all Windows infrastructure.
- Support activities to maintain Operating Systems, data, and Network security.
- Helps support the administration of the company's Network across all sites.
- Participate in the process of evaluating the purchases of hardware and software products.
- Maintain accurate inventory of technology hardware, software, and resources.
- Helps develop and follows computer asset tracking (ITAM) processes and e*waste services (ITAD)

**QUALIFICATIONS/SKILLS**:

- Computer diploma or University degree or equivalent work experience of 7+ years required
- Accredited Windows designation(s) preferred
- Minimal 5 years’ experience as a Windows System Administrator, preferably managing all aspects of servers and the Windows operating system(s)
- Good understanding of Active Directory and Microsoft Windows security
- Well-developed skills and experience with Microsoft products such as OneDrive, Word, Excel, Visio, and PowerPoint

**COMPETENCIES**:

- Ability to build cohesion, influence individuals, and lead teams in execution and achieve results in a matrix structure
- Advanced analytical, problem-solving, organization, administrative and multi-tasking skills
- Advanced written and oral communication skills
- Strong leadership and relationship building capabilities
- Ability to motivate team
- Conflict management skills and ability to mitigate divergent positions to reach consensus

We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

Lumenus believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. **As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date**.

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