Full Time Outreach Case Worker

5 months ago

Oakville, Canada The Salvation Army Full time

The Outreach Caseworker provides supervision and support for clients/residents as required by The Salvation Army and funding contract policies and procedures.

**KEY RESPONSIBILITIES**:
**Service Responsibilities**
- Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required.
- Develops and implements case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan.
- Maintains and updates all appropriate documentation (including in-out and incident logbooks) related to clients/residents and initiates any new documentation; complete all reports required by the funder and The Salvation Army.
- Provide back-up support to front line positions and their functions as required.
- Respond to day to day “urgent” needs of clients; may be required to attend resident appointments.
- Attend and facilitate case conferences with case management team.
- Collect and record case management statistics on a daily basis.
- Prepare monthly statistical and outcome measures reports for Director.
- Review and forward weekly update reports to the Region of Halton.
- To review all resident intakes, discharges, and restrictions.
- Coordinate and facilitate resident programming as required.
- Conduct all required shift change procedures prior to and after shift change.
- Perform intake and discharge procedures for clients/residents as assigned.
- Monitor appropriate behaviour, intervenes in crisis situations, provides emotional support and advocacy as required.
- Distribute funds to residents in accordance with established guidelines.
- Engage in the development of inter-personal relationships that promote dignity and respect.
- Preform required scheduled check-ins of residents on passes in community, escorts residents in the community when necessary and monitors behaviour.
- Liaise with Police, Funders, court personnel, community agencies, families, and other staff members.
- Provide orientation to newly hired staff, volunteers, Students.
- Conduct tours of building for groups or individuals as requested by the Director.

**Organizational Responsibilities**
- Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
- Maintain information in confidence as required.
- Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
- To attend all seminars and training sessions as requested by Management.
- Represent the organization in a professional and engaging manner.
- Participate in regular supervision and performance review process.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s Health and Safety policies and procedures.
- Engage in formal evaluation sessions with his/her supervisor at 3 and 6 months during the first year of employment and annually thereafter.
- Participate in ongoing professional development and training.
- Adhere to standards that are consistent with the values and philosophy of The Salvation Army and the Halton Lighthouse.
- To Participate in all Case Management and Staff Team Meetings.
- To Be knowledgeable of Fire Safety and Emergency Evacuation Plans.
- Responsible to work safely and report unsafe or unhealthy working conditions to the Health and Safety Committee.
- Read and follow the Policy and Procedure Manual and the Employee’s Handbook. Every employee must read (and sign that they have read) a copy of the Residential Policies and Procedures, understand that they are required to adhere to all the Guidelines in their dealings with Clients, as well as with Staff and Administration.
- As required and is applicable, make suggestions that will improve efficiency, working conditions and procedures to Management.

Perform other duties as required.

**WORKING CONDITIONS**:
This is a **Permanent Full-time position** with **40 hours per week**. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break.

**Shifts**: 10:00 a.m. - 6:00 p.m. Sunday to Thursday
- May work with potentially aggressive clients.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Completion of more than two (2) years of Community College.
- Post-Secondary Education or equivalent with a background in Social Work, i.e. Social Services or Human Services Diploma preferred.
- Certified in First Aid/CPR and Non-Violent Crisis Intervention.
- Valid Ontario Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
- Alternative combinations of education and experience may be considered.

**EXPERIENCE AND KNOWLEDGE**:

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