Customer Supply Chain Representative

2 weeks ago

SaintHubert, Canada GoodLeaf Full time

(Print this posting)

**Job Type**: Fulltime, Permanent

**Location**: St-Hubert, QC or Guelph, ON

Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you

At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We are breaking ground in an industry that is quickly proving itself to be sustainable, not only environmentally but economically and socially as well. We are focused on producing ultra-fresh greens, 365 days a year using no harsh chemicals, a carbon footprint that is just half that of a traditional farm and using less than 10% of the water traditionally used, to create a world where plants thrive

Why work at GoodLeaf Farms?

It is our commitment to provide you with the work environment and tools necessary to be successful in your role. We hope that you will find your work here rewarding, challenging, and meaningful.

You will have the opportunity to take your career to the next level. GoodLeaf is growing and we want you to grow along with us

We have an entrepreneurial and inclusive spirit with the heart of a start-up.

We foster an environment of cooperation and communication.

We have competitive compensation and benefits

Every day at GoodLeaf Farms we get to help solve the challenge of food security for communities across Canada and do it in innovative ways that inspire healthy lifestyles. We think that's exciting and the best reason of all to join us

What we are looking for

As a key member of the Customer Supply Chain Team, the Customer Supply Chain Representative (CSCR) is the single point of contact for the order-to-delivery process. The CSCR manages the customer relationship and works with cross-functional peers to execute the customer order-to-delivery process. Additionally, their responsibilities will include managing customer orders against forecast, troubleshooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with internal stakeholders to correct root cause, supporting production to allocate product, providing daily communication to sales team about fill rate and delivery expectations.

Role & Responsibilities

**Summary of Day-in-the-Life**:
Key contact for Buyer or Broker for orders, logistics, and inventory flow challenges for all day-to-day activities

Drive the new customer set-up process with the support of the Sales team, engaging all internal stakeholders to set up customers, products, freight requirements, and packaging requirements across the farm network.

Manages customer communication on any issues related to shipments

Collaborates with Transportation to establish new freight lanes/ delivery locations, to meet delivery of products on time and in full to customers

Proactively addresses product shortages with customers and the sales team.

Coordinates sample requests through the order management process.

Manages customer issues, complaints, and rejects.

Collaborates with Farm Planner, Sales, and Marketing team members to work through order to forecast variance.

Facilitate and participate in the weekly SHOP meeting.

Continually look for ways to improve processes aligned with GoodLeaf policies and procedures.

Develops and maintains strong relationships with both internal stakeholders and external customers.

Ad hoc reporting to support processes and process improvements.

Monitoring customer order trends to identify steps to maximize fill rate.

Monitor forecast against farm output and identify extra volume by crop, and opportunities to increase customer orders.

Accountability and strong management of claims related to customer accounts.

Share knowledge with the team and contribute to SOP development and lessons learned.

Qualifications & Educational Requirements

Post-secondary education, with a minimum of three years' experience in customer-focused support roles, preferably in agriculture, horticulture, or food-based operations in Canada

Excellent ability to develop and maintain internal and external relationships

Strong problem-solving, prioritization, and organization skills with the ability to manage multiple competing tasks

Exceptional time management skills

Strong communication skills - written and verbal

Bilingual English & French preferred

Ability to work through conflict for a win/win outcome

Ability to forge partnerships with other areas to drive performance across business and functional lines

Self-motivated team player - able to be proactive and work with mínimal supervision.

**System Knowledge**: proficient in Microsoft Office, Excel in particular; experience in ITrade, PowerBI, and EDI.

  • Manager - Supply Chain

    1 month ago

    Saint-Laurent, Canada Fiberlinks Group Full time

    **SUPPLY CHAIN MANAGER** The Supply Chain Manager oversees and manages the company's complete supply chain and logistics operations, maximizing efficiency and minimizing the cost of the organization's supply chain. The manager will oversee product sourcing through to forecasting and inventory management. In addition, the manager will collaborate with...

  • Director, Supply Chain

    1 week ago

    Saint-Laurent, Canada CMC Électronique Full time

    CMC Electronics is a company recognized worldwide for its innovative spirit and excellence in the design and manufacture of advanced avionics solutions for the civil and military aviation markets. This is a unique opportunity to be part of the CMC Electronics family. Use your knowledge and expertise to contribute to an experienced and motivated team...

  • Supply Chain Analyst

    4 days ago

    Saint John, Canada Ocean Capital Full time

    Job DescriptionAre you looking to join an award-winning organization with a competitive compensation and benefits package? Source Atlantic is an innovative and industry-leading distribution and service company passionate about delivering value and exceptional service to customers in Canada and beyond. Source Atlantic provides a complete and single source of...

  • Production Planning Clerk

    1 month ago

    Saint-Hubert, Canada Fed Supply Full time

    Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speak your language and work in your world.Hello ! I'm Jérémy,...

  • Production Planning Clerk

    1 week ago

    saint-hubert, Canada Fed Supply Full time

    Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speak your la

  • Supply Chain and Planning Analyst

    4 days ago

    Saint John, Canada 09 Irving Oil Limited Full time

    As a Supply Chain and Planning Analyst you will be responsible for the development and management of the overall demand plan. Your goal will be to strategically review and plan current and future business needs. In addition, the role will provide analytical supply and market data and reporting for both internal and external parties. An important aspect of...

  • Supply Chain Coordinator

    1 month ago

    Saint John, Canada Circular Materials Full time

    **Supply Chain Coordinator - Recycling** **Purpose of Position**: Reporting to the Managing Director - Atlantic, the Supply Chain Coordinator will provide support to the Circular Materials New Brunswick (CMNB) program to ensure the supply chain policies and practices established by CM are clearly communicated, understood, and followed in the field,...

  • Supply Chain and Planning Analyst

    5 days ago

    Saint John, Canada Irving Oil Full time

    As a Supply Chain and Planning Analyst you will be responsible for the development and management of the overall demand plan. Your goal will be to strategically review and plan current and future business needs. In addition, the role will provide analytical supply and market data and reporting for both internal and external parties. An important aspect of...

  • Supply Chain Specialist

    6 days ago

    Saint-Laurent, Canada Bombardier Full time

    **Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...

  • Production Planning Clerk

    1 month ago

    Saint-Hubert, QC, J0L, Champlain, Canada Fed Supply Full time

    Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speak your language and work in your world.Hello ! I'm...

  • Customer Service Representative

    1 week ago

    Saint-Hubert, Canada Agence Carrières Full time

    The Customer Service Representative position is a hybrid position, 50% road 50% office. **Salary**: $55k to $60k/year depending on experience full time position About our client Our expectations are high, but the rewards are worth it! We are a leader in the HVAC industry and have tremendous growth opportunities. Our company is growing and we are eager to...

  • Supply Chain Manager

    1 month ago

    Saint John, Canada Crosby Molasses Company Full time

    Break out of the red-tape jungle and grow your Supply Chain Management career somewhere where your efforts truly matter. Picture yourself here: You are the Supply Chain Manager for an iconic company, where you lead and learn from a talented group of functional supply chain specialists. Together, you are strengthening and reshaping the company's supply chain...

  • Cariste - Poste étudiant - Fin de Semaine

    1 month ago

    Saint-Jean-sur-Richelieu, Canada DHL Supply Chain Full time

    Vous désirez joindre une équipe des plus dynamique? **DHL** **Supply Chain **est une multinationale de renom avec plus de 550 000 associés au travers le monde. Nous sommes des experts de la chaine logistique, de l’entreposage des produits jusqu’à leur expédition. En joignant **DHL Supply Chain**, vous participeriez au rayonnement d'un chef de file...

  • Cariste Préparateur de Commandes

    4 weeks ago

    Saint-Jean-sur-Richelieu, Canada DHL Supply Chain Full time

    Vous désirez joindre une équipe des plus dynamique ? **DHL** **Supply Chain **est une multinationale de renom avec plus de 550 000 associés au travers le monde. Nous sommes des experts de la chaine logistique, de l’entreposage des produits jusqu’à leur expédition. En joignant **DHL Supply Chain**, vous participeriez au rayonnement d'un chef de file...

  • Cariste Préparateur de Commandes

    4 weeks ago

    Saint-Jean-sur-Richelieu, Canada DHL Supply Chain Full time

    Vous désirez joindre une équipe des plus dynamique ? **DHL** **Supply Chain **est une multinationale de renom avec plus de 550 000 associés au travers le monde. Nous sommes des experts de la chaine logistique, de l’entreposage des produits jusqu’à leur expédition. En joignant **DHL Supply Chain**, vous participeriez au rayonnement d'un chef de file...

  • Cariste Préparateur de Commandes

    4 weeks ago

    Saint-Jean-sur-Richelieu, Canada DHL Supply Chain Full time

    Vous désirez joindre une équipe des plus dynamique ? **DHL** **Supply Chain **est une multinationale de renom avec plus de 550 000 associés au travers le monde. Nous sommes des experts de la chaine logistique, de l’entreposage des produits jusqu’à leur expédition. En joignant **DHL Supply Chain**, vous participeriez au rayonnement d'un chef de file...

  • Cariste Préparateur de Commandes

    4 weeks ago

    Saint-Jean-sur-Richelieu, Canada DHL Supply Chain Full time

    Vous désirez joindre une équipe des plus dynamique ? **DHL** **Supply Chain **est une multinationale de renom avec plus de 550 000 associés au travers le monde. Nous sommes des experts de la chaine logistique, de l’entreposage des produits jusqu’à leur expédition. En joignant **DHL Supply Chain**, vous participeriez au rayonnement d'un chef de file...

  • Cariste - Poste étudiant - Fin de Semaine

    1 month ago

    Saint-Jean-sur-Richelieu, Canada DHL Supply Chain Full time

    Vous désirez joindre une équipe des plus dynamique? **DHL** **Supply Chain **est une multinationale de renom avec plus de 550 000 associés au travers le monde. Nous sommes des experts de la chaine logistique, de l’entreposage des produits jusqu’à leur expédition. En joignant **DHL Supply Chain**, vous participeriez au rayonnement d'un chef de file...

  • Cariste - Poste étudiant - Fin de Semaine

    4 weeks ago

    Saint-Jean-sur-Richelieu, Canada DHL Supply Chain Full time

    Vous désirez joindre une équipe des plus dynamique? **DHL** **Supply Chain **est une multinationale de renom avec plus de 550 000 associés au travers le monde. Nous sommes des experts de la chaine logistique, de l’entreposage des produits jusqu’à leur expédition. En joignant **DHL Supply Chain**, vous participeriez au rayonnement d'un chef de file...

  • Cariste Préparateur de Commandes

    4 weeks ago

    Saint-Jean-sur-Richelieu, Canada DHL Supply Chain Full time

    Vous désirez joindre une équipe des plus dynamique ? **DHL** **Supply Chain **est une multinationale de renom avec plus de 550 000 associés au travers le monde. Nous sommes des experts de la chaine logistique, de l’entreposage des produits jusqu’à leur expédition. En joignant **DHL Supply Chain**, vous participeriez au rayonnement d'un chef de file...