Customer Service Representative

3 weeks ago

Pickering, Canada Easy Financial Services Inc. (Corporate). Full time

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and brightest to join our team

We are looking for **Customer Service Representatives** who want to join a team of professionals to deliver exceptional service for our **partners** across Canada. **Partner Support** is the front-line customer service department that interacts with our Partners. This is a business-to-business role to help assist LendCare partners with any questions. The successful individual would have a customer service background and enjoy working in a fast-paced team environment. Organizational skills and attention to detail is a must.

**Responsibilities**:

- Provide exemplary customer service and ensure that our Partners are always receiving the type of service quality they expect
- Ask great questions in order to identify the Partners needs and efficiently resolve inquiries
- Take accountability to solve issues from beginning to end
- Provide world-class customer service during every customer interaction
- Demonstrate comprehensive knowledge of our services

**Requirements**:

- At least 2 years experience working inbound customer service, call center and/or sales role
- Excellent oral and written communication skills
- Strong interpersonal skills
- Experience in high paced work environment
- Proficient in Microsoft Office. (Outlook, Word, Excel)
- Full time availability (40 hours/week) in our Pickering, ON head office

**Afternoon Shift 1:00pm - 9:00pm Monday-Friday and occasional Saturdays.**

**About Us**:
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to over 4,000 merchants in the powersports, automotive, retail, home improvement, and health sectors.

**Why join us**:
**Diversity, Inclusion, and Equal Opportunity Employment"**

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

**Job Types**: Full-time, Permanent

**Salary**: $15.50-$17.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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