Customer Experience Lead Maguire
3 weeks ago
Requisition ID: 170487
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Team lead, customer service - 37.5 hours/South Shore
**What you’ll be doing**
Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
**Is this role right for you? In this role you will**:
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures
**Do you have the skills that will enable you to succeed in the role of Customer Experience Lead **? We’d love to work with you if you have**:
- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule (full-time, 37.5 hours per week in the South shore)
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
**What’s in it for you?**
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities
- for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.
Location(s): Canada : Quebec : Levis || Canada : Quebec : Quebec || Canada : Quebec : Saint-romuald || Canada : Quebec : Sainte-foy
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
-
Customer Experience Lead Maguire
3 weeks ago
Québec, Canada Scotiabank Full timeRequisition ID: 170487 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Team lead, customer service - 37.5 hours/South Shore **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our...
-
Customer Experience
2 weeks ago
Québec, Quebec, Canada Linen Chest Full timePre-Sales Support:Prequalify leads by understanding customer needs and determining appropriate solutions.Answer customer inquiries via phone, email, and in-person, providing detailed product information and guidance.Schedule and coordinate in-home consultations for potential customers.Maintain accurate records of customer interactions and leads in the CRM...
-
Customer Experience Associate
2 months ago
Québec, Canada TD Bank Full time407419BR Retail Banking - Customer Service Montreal, QC April 26, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...
-
Customer Experience Associate
1 month ago
Québec, Canada TD Bank Full time402733BR Retail Banking - Customer Service Montreal, QC March 13, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...
-
Customer Experience Associate
3 weeks ago
Québec, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
2 months ago
Québec, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
1 month ago
Québec, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
1 week ago
Québec, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience
2 weeks ago
Québec, Canada Linen Chest Full timePre-Sales Support:Prequalify leads by understanding customer needs and determining appropriate solutions.Answer customer inquiries via phone, email, and in-person, providing detailed product information and guidance.Schedule and coordinate in-home consultations for potential customers.Maintain accurate records of customer interactions and leads in the CRM...
-
Customer Experience Associate
7 days ago
Québec, Canada TD Bank Full time**Customer Experience Associate**: - 423417BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 3590 Boulevard St Laurent **Employment Type** - Regular **City** - Montreal **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
-
Customer Experience Associate
3 days ago
Québec, Canada TD Bank Full time**Customer Experience Associate**: - 431160BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 525 Jean Talon Ouest **Employment Type** - Regular **City** - Montreal **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
-
Manager, Customer Experience Trainee
1 month ago
Québec, Canada TD Bank Full time397867BR Retail Banking - Management Lévis, QC January 31, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...
-
Senior Manager, Customer Experience
1 week ago
Québec, Canada Canadian Forces Morale and Welfare Services - CFMWS Full timeWHO WE ARE CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...
-
Senior Manager, Customer Experience
1 week ago
Québec, Canada Canadian Forces Morale and Welfare Services - CFMWS Full timeWHO WE ARE CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...
-
Customer Experience
2 weeks ago
Québec City, Canada Linen Chest Full timeCompany DescriptionCustomer Experience & Support SpecialistWe are seeking a dynamic and customer-focused professional to join our Shop at Home (custom window covering) department. This hybrid role involves supporting clients through the pre-sales process by prequalifying leads and answering inquiries, as well as providing after-sales support to ensure...
-
Customer Experience
3 weeks ago
Québec City, Canada Linen Chest Full timeCompany DescriptionCustomer Experience & Support SpecialistWe are seeking a dynamic and customer-focused professional to join our Shop at Home (custom window covering) department. This hybrid role involves supporting clients through the pre-sales process by prequalifying leads and answering inquiries, as well as providing after-sales support to ensure...
-
Manager, Wireless Network, Customer Experience
2 months ago
Québec, Canada Bell Canada Full timeAs the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world! Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the...
-
Manager, Customer Experience Trainee
2 months ago
Québec, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience
3 weeks ago
Québec City, Canada Linen Chest Full timeJob DescriptionPre-Sales Support:Prequalify leads by understanding customer needs and determining appropriate solutions.Answer customer inquiries via phone, email, and in-person, providing detailed product information and guidance.Schedule and coordinate in-home consultations for potential customers.Maintain accurate records of customer interactions and...
-
Customer Experience Lead
2 months ago
Québec City, Canada saint-gobain Full timeContamos com você para WHAT’S THE JOB? This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch...