Leasing & Tribunal Manager - Housing Services

4 weeks ago

North York, Canada Canadian Mental Health Association Toronto Branch Full time

**Leasing & Tribunal Manager** - **Housing Services (Full-Time Permanent)**:
**The Role and Opportunity**:
The Canadian Mental Health Association is looking for a **Leasing & Tribunal Manager** for the Housing Services Team. The Leasing & Tribunal Manager is responsible for the tenancy matters of CMHA Toronto’s Housing Services Program. This is done in keeping with the mission, strategic directions and client-centered focus of the Canadian Mental Health Association - Toronto. The Leasing & Tribunal Manager is responsible for managing new tenant leases, rental arrears, representing the agency in eviction matters, assisting the agency’s legal counsel to prepare for major court cases and providing assistance and direction to the Program Manager and housing staff in day-today tenancy matters.

**Canadian Mental Health Association** (CMHA) is the most established and extensive community mental health organization in Canada. We identify and respond to Canada’s most pressing mental health priorities. At the national level, we push for nationwide system and policy change. At the community level, millions of people in Canada rely on CMHA’s extensive grassroots presence. Since 1918, CMHA has grown to provide mental health services and supports across Canada in over 330 communities. CMHA Toronto was, established in 1953. CMHA Toronto proudly provides services to over 10,000 clients per year, in 31 programs at 13 locations across the City of Toronto. Our services are delivered by a passionate and diverse team. Join us in providing high quality mental health and addictions services, advocating for a better mental health system, and providing education and mental health supports to clients across Toronto.

RESPONSIBILITIES

**1. Leasing & Tribunal Administration**
- Act as the department sub-lease signing agent.
- Collection of rental arrears
- Consultant to the housing department regarding tenancy matters
- Represent the agency at the Landlord Tenant Board and Small Claims Court
- Provide administrative duties and support for litigation to CMHA Toronto counsel on major court proceedings
- Collect and provide administrative information involving insurance claims

**2. Direct Service**
- The Housing Legal Manager will provide direct service to all housing clients with regard to tenancy issues that may affect their ongoing housing stability. This service includes setting up rent repayment arrangements and mediated agreements. These services are an extension to role of the Housing Outreach Workers and are to resolve housing issues.
- Provide on-call assistance to front-line staff
- Provide direct service to clients as required

**3. Program Administration**
- Ensure relevant program policies and procedures are in place and consistent with CMHA policies and practices
- Ensure administrative structure is in place for data collection
- Represent CMHA on external committees
- Required to attend/participate in CMHA Management Committee and other relevant CMHA committees as necessary
- Other duties as assigned by the Program Manager of Housing Services

SKILLS YOU BRING
- Education:

- Minimum post-secondary education in Paralegal or Court & Tribunal Agent.

**Related Experience**:

- Minimum three (3) years of experience working in a similar role
- Minimum of two (2) years of management or supervisory experience including and demonstrated effectiveness in supporting teams to achieve desired clinical outcomes
- Understanding and experience working with persons with mental health and/or addictions issues as well as an understanding of landlord tenant issues and legislation
- Strong understanding of the operation of Supportive Housing Services and the Residential Tenancy Act

**Skills Required**:

- Demonstrated success at residential tribunal hearings
- Demonstrated ability to contribute to a positive learning culture and facilitate the achievement of evidence-based quality care with optimal outcomes.
- Demonstrated human resource management skills including recruitment and the retention of staff.
- Demonstrated excellent interpersonal, superior communication, coaching and team building skills that facilitate positive interactions both internally and externally
- Excellent organizational, problem-solving, and consensus building skills and ability to handle multiple responsibilities and assign priorities
- Ability to work with diverse communities and demonstrate a non-homophobic and anti-racism approach.
- Strong interpersonal, communication, coaching and team building skills
- Excellent proficiency in Microsoft Office

WHY CHOOSE CMHA TORONTO?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:

- Health Care of Ontario Pension Plan (HOOPP), a predi

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