Service Advisor

4 days ago

St John's, Canada CAPITAL HYUNDAI Full time

At Capital Hyundai, we are looking for an energetic, team player to join our Service Department as a Service Advisor. They will represent our brand image and provide a positive customer experience to all. As a Service Advisor, you’ll provide excellent service, with a goal to serve and maintain great relationships with our clients.

**A day in the life**
- Greeting customers, listening to requests, scheduling appointments, and estimating costs.
- Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles if applicable.
- Confirming warranty and service contract coverage by examining customer records and papers; explaining provisions and exclusions.
- Assisting with the coordination of alternate transportation such as rental car reservations or shuttle service.
- Working with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.
- Contacting customers to obtain authorization for repairs as suggested by a technician, as well as to notify them that the repairs are completed and their vehicle is ready for pick-up;
- Receiving payment for the work completed, handle cash or credit transaction, and ensure customer satisfaction.

**What You Bring To CAG**
- Ability to start shift at 7:30am and work until 4:30-5:00pm Monday to Friday, 5 days a week.
- Proficient with computers and technology; experience with CDK software preferred.
- Identifies and resolves problems in a timely manner.
- Ability to perform under pressure and deescalate situations.
- Highly organized with the ability to multi-task and work in a fast-paced environment.

**What We Require From You**
- High School Diploma or equivalent.
- 1+ years’ experience in the service industry is a MUST.
- Valid Class 5 Drivers License with a Driver's Abstract.
- Record of Conduct

If you have the drive and a passion for customer service forward your resume today

**Job Types**: Full-time, Permanent

Pay: $18.00-$19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Commission pay
- Overtime pay

Work Location: In person

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