IT Solutions Specialist

4 weeks ago


Toronto, Canada Aird & Berlis LLP Full time

**Who We Are**:
Aird & Berlis LLP is a prominent Canadian business law firm located in the heart of Toronto’s and Vancouver’s financial districts. With over 250 lawyers, business advisors and patent agents, we serve clients across Canada and globally.

**What We Believe In**:
The firm is committed to ensuring that all members of the Aird & Berlis LLP community feel valued, respected and supported. We are a dedicated group of diverse individuals who care about each other, the work we produce and the client service we provide. We go to great lengths to foster a professional, supportive environment for all firm members so you can focus on the important things: client service, your career and your life.

**What We Are Looking For**:
**Responsibilities**:

- Provide technical support to firm members, IT Service Desk, and project teams
- Support the deployment and integration of cutting-edge technologies, helping to implement new initiatives and smooth integration with existing systems across the firm
- Administer and maintain critical network infrastructure, including firewalls, VPNs, switches, and Wi-Fi, ensuring seamless and secure connectivity
- Quickly respond to system alerts, perform root cause analysis, and implement solutions to prevent future problems
- Create and maintain thorough technical documentation, knowledge bases, and operational reports to ensure continual improvement and operational excellence
- Enforce IT policies to maintain compliance with firm standards and best practices
- Produce the highest quality of work
- Accountable for all work assigned
- Takes initiative
- Confidential

**Requirements**:

- Excel at troubleshooting and have a proactive approach to resolving issues
- Excellent communicator and are able to work effectively with colleagues across various teams and departments
- Experience in a legal or professional services setting is strongly preferred
- Handle time pressure situations and stress of multiple demands

**Skills**:

- Strong command of Windows Server, Microsoft 365, and Active Directory
- Industry certifications like CCNA, CCNP, A+, or MCSA/MCSE are preferred
- Strong interpersonal skills
- Organized
- Detailed

**Why You Should Apply**:

- Opportunities for growth and on the job training and development
- Competitive compensation and benefits package
- We pride ourselves on being a mid-sized firm with a family feel
- Active involvement in our community with opportunities to volunteer
- Mentor program
- Wellness programs
- Any offer of employment will be conditional upon a criminal background check._



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