Servicenow Ba and Demand Manager

3 weeks ago

Vancouver, Canada Teck Resources Limited Full time

Reporting to the Manager, ServiceNow Platform, the ServiceNow Business Analyst and Demand Manager will serve as the ultimate facilitator between our collaborators and the Teck ServiceNow team. Using proven methods and tools, you will participate in backlog management, demand prioritization, project planning, analysis of client’s needs, capture, validation and management of requirements, business processes, high-level solution design, and test case design You will work within the broader project team in close collaboration with our Teck Stakeholders, Managed Services engagement manager, and technical consultants.

**Responsibilities**:

- Collect, review, analyze, and manage business, user and system requirements from client stakeholders to create clear, concise, demand records, enhancements and/or user stories.
- Run the Intake and Demand Management processes to complete, prioritize, and direct development work to be performed by our ServiceNow development team.
- Good communication and interpersonal skills to effectively collaborate with users, executive leaders, external partners, and other internal collaborators.
- Bridge the gap between business and technology ensuring common understanding between functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)
- Ability to work independently lead and take ownership of projects.
- Must be a great teammate to work with developers, platform administrators, Product team
- Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate
- Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables - process flows, test cases, etc. to meet development and partner needs
- Provide project management support using accepted project management processes, tools, and techniques
- Manage and / or complete the UAT process by developing test cases, performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.
- Contribute in a collaborative way to the team with information-sharing and cooperation

**Qualifications**:

- At least 5+ years’ experience in designing and implementing the ServiceNow Platform within global, complex business and technology environments.
- Experience in a large enterprise environment with over 1000 ITIL users, 10000+ employees and multiple automation and integration points.
- Deep knowledge of the ServiceNow ITSM Platform, and cross functionality among current and future modules
- Experience in large-scale ServiceNow implementations within global, multilingual operations, preferably with IT and OT experience.
- Post-secondary degree or diploma in Commerce / Business Administration, Applied/Computer Science, Engineering, or other related equivalent
- Strong Knowledge of ServiceNow or Service Management technology
- Solid understanding of project and software development methodologies / techniques (AGILE)
- Strong interpersonal, negotiation, multitasking, and conflict-management skills
- The ability to navigate ambiguity, overcome confusion, and simplify complex situation
- Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures
- Experience creating and delivery of training materials
- Experience with testing including the use of Quality Centre
- Good interpersonal skills; strong relationship management and negotiation skills
- Strong communication skills - verbal, written, listening and presentation
- Good understanding of the ITIL process, with a preferred ITIL 4 Foundation Certification

**About Teck**:
At Teck, we value diversity. Our teams work collaboratively and respect each person’s unique perspective and contribution.

Qualified applicants interested in joining dynamic team are encouraged to submit a resume and cover letter electronically.

Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets.

Teck has been named one of Canada’s Top 100 Employers for the six consecutive years Teck has also been named to the Forbes list of the World’s Best Employers for the past two years and is one of Canada's Top Employers for Young People.

Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.

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