Property Management
1 day ago
**Reports to**: Senior Property Manager
**Summary**:
Canderel seeks a Concierge to support in building strong tenant relations by providing prompt, professional and courteous service. Responding to the tenants and demonstrating a ‘pride of ownership’ approach to a mixed portfolio of commercial property located at Edmonton City Centre. Our core business is the management of commercial property. The Concierge is responsible for tasks associated assigned to them by the Senior Property Manager.
**Responsibilities**:
- Greet guests and tenants upon their arrival and departure at the building in a friendly and helpful manner.
- Register visitors and the suite they are visiting, contacting the tenant to announce their arrival.
- Practice excellent tenant relations through working collaboratively with other team members to ensure tenant requests and concerns are dealt with in a timely and professional manner.
- Manage trades access, including issuing access fobs and maintaining the related database, signing out suite keys, etc.
- Employ excellent conflict resolution strategies as necessary when communicating.
- Provide exceptional support for tenants and guests such as arranging transportation and other duties.
- Follow up with tenants at touchpoints, obtaining feedback.
- Monitor package and other deliveries.
- Assist with professional communications, ensuring consistency in messaging.
**Qualifications & Competencies**:
- High school diploma supplemented with customer service training;
- 1 year of Hospitality experience
- Exceptional customer service and hotel industry will be considered an advantage;
- Able to communicate effectively and professionally and able to develop and sustain cooperative working relationships;
- A criminal verification check is required for employment.
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