Commercial Cleaning Operations Manager

1 month ago


North York, Canada Stratus building Solutions Toronto Central Full time

**Job Requirements**:

- Operations - Complete inspections as required on active accounts, proactive visits
- Operations - Account start-up walkthroughs with customer & franchisee
- Operations - Accompany franchisee on first clean for new accounts
- Operations - respond to and resolve customer or franchisee complaints or concerns within required timeframe
- Operations - Franchise development - participate and lead Franchisee training/onboarding; manage startup kit orders, ensure Franchisees understand processes and standards.
- Sales - Prospecting/Lead Generation when out at customer sites
- Sales - Special Services proposals for existing customers
- Administration - Maintain up-to-date information/data within company systems
- Ensure in uniform and following dress code (polished and professional)

**Applicant Qualifications**:

- Prior and proven successful experience in sales, customer service or related field
- Self-motivated: ability to work effectively and autonomously (deadline & detail oriented)
- Professional, polished appearance
- Professional written and verbal communication skills
- Ability to negotiate with customers, service providers to resolve issues
- Advanced use of Excel, Word, Google-suite platform, CRM Platforms

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Paid time off

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Toronto, ON M3B2T3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Operations/Administration: 3 years (preferred)

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Paid time off

Schedule:

- Evenings
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Cleaning: 1 year (preferred)

Work Location: Hybrid remote in North York, ON



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