Implementations and Training Specialist

3 weeks ago

Halifax, Canada Pagefreezer Full time

**Are you the newest Implementation & Training Specialist at Pagefreezer?**:
**What we do and why**:

- No one can ignore the internet these days—and a lot of great things are happening online—but we also know that online harms are damaging many individuals, communities, and organizations. It's Pagefreezer's vision to make the Internet a safer place by delivering solutions that transform how people protect integrity online, ensuring accountability, and enabling the pursuit of justice.
- Pagefreezer simplifies compliance and litigation by automatically archiving websites, social media, mobile text messages, and enterprise collaboration platforms for every stage of the information governance lifecycle. We enable organizations to create and share defensible records of their data, quickly and easily in our dashboard, in real-time—every like, share, edit, and deletion.

**What our Implementation & Training Specialist do**:

- Enable Pagefreezer to achieve its mission, vision, and goals in a values-aligned way by providing a stellar welcome and onboarding experience for all customers as their first official customer interaction.
- Configure and implement our products and solutions for new customers in a way that encourages excitement, optimal adoption, and success.
- Collaborate cross-functionally with teams across the company with the post-sales handoff process and ongoing account management concerning collections services, implementation, and training.
- Guide our customers through the onboarding cycle from the kick-off, to activation, and then train to use our products.
- Provide initial demonstrations or training for new customers on features or tools or to existing customers on new features or tools.
- Transition fully onboarded customers to the Customer Success team and processes for ongoing needs.
- Create, update, improve, and present various training materials including live and recorded webinars, demonstrations, presentations, written materials, etc for potential and current customers and partners.
- Complete assigned collections services tasks for customers.

**What makes you a great fit**:

- Experience with onboarding new customers or users onto a technology product
- Comfortable conveying technical knowledge to non technical stakeholders
- Confidence and professionalism necessary to onboard a wide range of titles and roles
- You engage customers with positivity and energy that excites them about our services
- Strong communication, demonstration and presentation skills live, over phone, written, or online.
- Solid organizational, project management, and time management skills
- Curious, learns really quickly, without fear of failure or challenges. Open to coaching and feedback.
- Happy to adopt and improve our current processes or create solutions from scratch.
- Authorized to work 40 hours a week in Canada (anywhere in Canada works for us)

**What Pagefreezer offers**:

- **You'll be a part of a values led culture**: our six core values are more than just words on our website, they guide every action, interaction, and goal our team sets. This values-led culture has led us to be recognized as Canada's Most Admired Culture 2023 and listed as one of BC's Top Employers 2024 and Canada's Top Small & Medium Employers 2024.
- and you'll be helping us accelerate even faster. We want all our teammates to share in our success so every person in our company receives an initial stock option grant (with an attractive strike price).
- ** Your career growth matters to us**: we want you to be continually excited about your future with Pagefreezer and to support you in your career we offer a $1000 annual learning budget, quarterly performance reviews and a transparent Career and Compensation Growth Framework.
- ** Work from wherever you feel best**:we embrace a remote first environment while also offering co-working spaces for our team to connect in person. Work from our Vancouver, Toronto, Halifax, Delft, NL hubs or take a workacation with our Work from (almost) Anywhere policy.
- ** We care about our communities**: in 2023 our team volunteered 146 hours to support our communities. Every team member is eligible for our Volunteer Paid time of policy.
- ** Our compensation is comprehensive, competitive and balanced**:you'll be eligible for benefits like extended health insurance, a $600 Lifestyle Spending Account, 9 mental health/sick days per year, a Tax-Free Savings Account and a matching Retirement Savings Plan and paid time off, if you're in Canada. Not in Canada? We'll create a compensation package you're excited about together.

**Sounds interesting? Time to apply**:

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