Operations Supervisors

7 months ago

Delta, Canada SCI Logistics Ltd. Full time

At SCI, our passionate employees are the reason we are Canada’s leading business to consumer supply chain partner. We empower our employees to shape our award-winning culture and help our hundreds of clients successfully fulfill their promises to their customers - chances are one of our 3000+ employees helped get your morning coffee to your doorstep, recycled your used printer toners, installed your community mailbox and more

In our growing company and industry, you will be seen and heard, develop as an individual, and make an impact every day. We’ll let you shine. Work with us and we’ll make you even better

**Reporting to the Operations Manager, in this role, you will**:

- Lead the team in achieving daily SLAs & KPIs through tracking productivity results against the actual targets and provide the necessary coaching /training to assist employees in achieving the daily targets.
- Provide suggestions to the Operations Manager on productivity improvement processes and operational growth.
- Work with the Operations Manager in managing the manpower planning daily and during the peak/product launch periods to ensure operational success.
- Be comfortable communicating with all levels of the organization including, at times, with the Client
- Conduct performance reviews.
- Conduct one-on-one meetings providing input and feedback to employees regarding their overall performance.
- Facilitate daily shift start up meetings to effectively communicate all pertinent information regarding process changes, goals & objectives.
- Cross train employees in various functions to improve labour costs and efficiencies.
- Provide or coordinate operational trainings for new hires.
- Use the Kronos timekeeping system to approve timesheet entries & resolve payroll issues or follow up with HR
- Back up other leadership roles when required
- Be comfortable with both business process and data and People Management. Quarterback the cross-functional planning required for transportation and shipping of outbound goods
- Demonstrate strong problem-solving and collaborative skills.
- Demonstrate excellent PC Skills (MS Excel, Word, PowerPoint, Outlook)
- Develop, maintain, and automate reports & dashboards to track performance metrics, KPIs, and other key indicators.
- Be comfortable using multiple WMS to support various client’s’ operations such as AS400, SAP, or Manhattan Scale.
- Ensure work areas are hazard free & clear of any potential hazards through regular site inspections and corrective actions.
- Ensure all safety policies, procedures and programs are adhered to at all times.
- Participate in trainings and assist Human Resources in the coordination of training sessions for the employees.
- Communicate Health and Safety awareness as needed.
- Resolve any health and safety concerns/issues immediately. If unable to, escalate it to the Operations Manager or Joint Health and Safety Committee.
- Effectively respond to injuries through appropriate medical treatment and suitable duties accommodation.
- Ensure compliance with load inspections, non-standard pallets, trailer security (seals) and pallet heights for inbound.

**We are looking for a team member that has**:

- Experience in a multi-client operation operating both wholesale fulfillment operations as well as small parcel pick & pack
- Demonstrated leadership capabilities.
- Minimum of 3 years previous supervisory experience in a fast paced, 3-PL environment.
- Thorough knowledge of 3-PL services and processes.
- Level 2 First Aid Certification an asset or willingness to take course.
- MHE Certified or willingness to be trained.
- Excellent interpersonal, communication and written skills.
- Flexibility to work other shifts/schedules when required.

**We want a team member that will shape SCI’s culture and value that we**:

- Look out for one another by putting the safety and well-being of each other first, always do what we say we’re going to do and treat everyone with honesty and respect.
- Bring thought leadership and constant value to our customers, think and act as a team and celebrate our wins and learnings every day.
- Have the courage to challenge the status quo, the desire to improve on yesterday and a focus on delivering customer solutions that make us and our clients even better.

**Working at SCI**:
At SCI, our employees are our greatest asset. We believe in taking care of our employees’ well-being both mentally and physically. We encourage them to think and plan strategically about their financial future. We also encourage our employees to keep learning. In addition to providing a competitive salary SCI also offers company paid extended Health and Dental Plans, Life Insurance, Retirement Plans, Employee Assistance Programs, and access to LinkedIn Learning**.**

**Job Types**: Full-time, Permanent

**Salary**: $64,000.00-$69,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French n

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