Supervisor, Operations
5 months ago
**Accelerate your career with the most awarded Air Cargo Airline in Canada**
Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.
**Primary Objective of the Position**:
The successful applicant will provide direction to the warehouse staff and maintain the on-time performance of all flights in the Cargojet Network.
**Essential Position Functions**:
- Ensure safe and secure operations, in accordance with the health, safety, security and all government statutory requirements.
- Communicate with customers and staff in a professional and courteous manner.
- Provide accurate information to Management and Cargo Movement Control.
- Maintain and enforce company procedures relating to the workplace (attendance, uniforms, equipment operation, safety).
- Delegate responsibilities of Warehouse activities & oversee performance and productivity.
- Ability to collaborate with peers, internal partners and external customers to offer them an excellent customer service journey.
- Provide direction to lead hands, Coordinators and ground staff in order to maintain on-time performance of all flight and truck departures.
- Create a positive customer experience while meeting Customer and company standards pertaining to quality of work performance.
- Provide leadership, motivation and direction to staff, as well as train and develop new staff.
- Maintain & improve operations by suggesting time/cost saving ideas and operational strategies.
- Perform other related duties incidental to the work described herein.
**Minimum Qualifications**:
- High School Diploma, Post-Secondary education in an Aviation related of Management program would be an asset.
- Minimum 5 years experience in the air cargo industry.
- Excellent written and verbal communication skills.
- Must be detail-oriented and have good organizational skills.
- Must be reliable and have strong work ethic.
- Ability to multi-task in a fast-paced environment.
- Must possess a valid Driver’s license.
- Must be able to obtain a Restricted Area Identity Card (RAIC).
**Important to Know**:
- We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
- At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis, in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.
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