Clinical Manager

2 months ago

Windsor, Canada Family Services Windsor-Essex Full time

**Clinical Manager
In support of the mission and mandate of Family Services Windsor-Essex (FSWE), the incumbent provides oversight of all staff and affiliates that deliver direct counselling services.

**JOB SPECIFIC DUTIES AND RESPONSIBILITIES**

**SERVICE DELIVERY**

Provides service to the agency by performing the following key duties:

- To effectively manage and provide oversight of FSWE’s clinical counselling team to ensure delivery of consistent, high-quality counselling.
- Completing an Annual Performance Appraisal for each employee under your direct supervision.
- Ensuring all Program employees, students, and contract workers are aware of and adhere to the Agency’s standards of conduct and policies and procedures.
- Provide service-wide clinical oversight to staff, students and contract workers with a focus on safeguarding and risk monitoring.
- To identify appropriate trainings and organize regular professional development opportunities for the clinical team.
- Conduct trainings, where appropriate.
- To support the Director of Mental Health and Counselling Programs with recruitment and overall planning and program development for the Counselling Program.
- To meet regularly with the Manager of Counselling Operations to ensure program targets, outcomes, and quality services are provided.
- Conduct regular team meetings to drive program development, foster collaboration, and cultivate a positive and supportive work culture.
- Create a quarterly newsletter for the program and circulate to Customer Care and clinical counsellors.
- Maintain a small caseload.
- Develop and deliver community requested trainings, when required.
- Oversee the development and update as needed, clinical protocols utilizing evidence-based practice.
- Deliver Critical Incidence Response and Termination Support services for fseap, when required.
- Handle escalated client issues or complaints, when required.
- Support the evaluation of the counselling program using approved outcome measurement tools.
- Dealing with all requests from people we support, funders and stakeholders in a timely and appropriate manner.
- Participating in community events to promote/ provide information on Counselling Programs.
- Participating on community or regional committees, as requested.
- Act as the primary liaison with partner organizations to ensure seamless collaboration and effective implementation of joint agreements
- Providing leadership coverage in the absence of the Director, in conjunction with the other Agency Managers and Coordinators.

**KEY QUALIFICATIONS REQUIRED**:
**EDUCATION/CERTIFICATIONS**:
**(a) Minimum level of formal education, or equivalent required**:

- Master’s Degree in Social Work.
- Registered Social Worker Designation, Ontario College of Social Workers and Social Service Workers in good standing.

**(b)** **Other required certifications**:

- Critical Incident Response (CIR) Certification
- CBT certification - preferred

**(c) Special skills or training, or knowledge**:

- In depth knowledge of Individual/Couple/Family (ICF) Counselling practice is required in the associated clinical core competencies.
- Knowledge of community resources in Windsor and Essex County is essential.
- Knowledge of programs and services for underserved populations.
- Excellent conflict resolution skills and counselling skills.
- Excellent communication skills, both oral and written.
- Strong advocacy skills on behalf of vulnerable individuals.
- Demonstrated compassion toward vulnerable individuals and persons with disabilities, individuals living on a low income, and understanding of the discrimination faced by people with low income and disabilities.
- Proven computer literacy.
- Experience using Microsoft Office Suite, including but not limited to Excel, Word, PowerPoint.
- Must have a valid driver’s license, automobile insurance, and use of your own vehicle.

**EXPERIENCE**:

- ** Minimum amount of work-related experience required**:

- 10 years of experience in the field of Social Work preferred.
- Experience supervising a diverse clinical team.
- Experience supervising Social Work students and Independent Contractors is preferred.
- Experience working with mental health, addictions and vulnerable populations is an asset.

Family Services Windsor-Essex is an equal opportunity employer, strongly committed to fostering diversity within our community and team. We welcome those who would contribute to the further diversification of our staff including, but not limited to, women, people of colour or members of racialized communities, Indigenous People, persons with disabilities and persons of any sexual orientation or gender identity.

Family Services Windsor-Essex is committed to providing a barrier-free interview process and work environment in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Family Services Windsor-Essex will make accommodations available to applicants with

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