Chargeback Agent

4 weeks ago

Montréal, Canada National Bank of Canada Full time

As a Dispute specialist, you will make full use of your analytical skills as well your decision-making ability so to make a positive impact within the fraud and dispute process.

You will have the opportunity to evolve within an organisation who truly cares about it’s people and is passionate about seeing them develop and grow

**What you’ll need**
- High school diploma
- Customer service experience and ability to effectively communicate
- Previous experience with disputing transactions or analysis would be a nice to have
- Billingual: English & French

**What makes you special**
- You re coachable and want to grow within a stimulating environment which is constantly evolving
- Curious, dynamic and detail oriented
- A Team player who is a positive leader
- You are not afraid of change
- You can make decisions; grey zones don’t scare you.
- Your benefits

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- In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.- We offer a program to reimburse tuition fees.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
- These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us

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