Supervisor, Technical Support

3 weeks ago


Cambridge, Canada We Excel Technologies Inc. Full time

Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:

- Networking software
- Networking hardware
- Internet
- Servers
- File management software
- Programming languages
- Software development
- MS Office
- Wireless networks
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week



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