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Technical Support

4 months ago

Cambridge, Canada Cowan Insurance Group Full time

You’re
- **knowledgeable **in the
- **personal lines insurance industry** with policies, products and customer service.
- You’re a **communicator **- strong communication skills both verbally and in writing.

You’re **self-motivated** - able to work independently and as a team.

If you are nodding yes, this **Technical Support** role in our Personal Insurance department at Cowan Insurance Group may be perfect for you

**What’s the ask?**

Reporting to the Manager, Private Client & Claims you will work closely with the Team Lead and Relationship Managers to supporting servicing of the Private Client book of business.

**Key Responsibilities**:

- Work closely with the team to provide support on renewals, new business, proposals, follow ups, binders, slips, cancellations, scanning and other duties as assigned by Manager.
- Prioritize work based on request type, through proper management of inbox and follow up queue, with special attention paid to timelines.

**What does it take?**
- Post-secondary education or equivalent experience.
- RIBO license or ability to obtain.
- Customer-centric, friendly and professional at all times.
- Exceptional organization skills with an ability to prioritize tasks and manage time effectively.
- Excellent communication skills, both verbal and written.
- Excellent computer skills and knowledge of MS Office products.
- Professional, responsive, and a positive work attitude is essential.
- Strong problem identification and problem resolution skills.
- Previous experience with Epic (Applied) is an asset.
- CIP, CAIB, CRM (or working towards designation) would be an asset.

**Who we are**
Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees operating out of 8 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

- deliver insurance and risk management solutions to businesses, organizations and individuals
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

**What sets us apart?**

**Be in good company**
***Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**
***You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment

**Are you interested?**

Send your cover letter and resume and share your unique story with us.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

**#LI-Hybrid