Internal Account Manager

4 weeks ago

Rexdale, Canada Brenntag Full time

**INTERNAL ACCOUNT MANAGER - LUBRICANTS**:
Our team in **Rexdale** currently has an opening for a **Internal Account Manager - Lubricants**

**YOUR ROLE & RESPONSIBILITIES**:
**Essential Responsibilities and Tasks**:
Customer Business Development for assigned territory (65%)
- Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
- Identify customer potentials, i.e., opportunities for cross
- and range-selling to existing customers and engage relevant stakeholders.
- Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
- Frequently conduct customer touchpoints and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
- Manage spot business/ rush offers, get support from support departments when necessary.
- Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management, Marketing Management).
- Act as major point of contact to all assigned customers in all commercial matters.
- Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
- Leverage Brenntag Connect to generate and maximize sales.

New customer generation (15%)
- Spot opportunities for launching sales projects in cooperation with other departments like Marketing Management and suppliers.
- Identify and prioritize prospective customers.
- Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.

Sales & General Admin (15%)
- Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Management.
- Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects).
- Update and maintain customer opportunity pipelines and potentials in the CRM system
- Complete sales and revenue-related reporting.
- Drive commercial and functional excellence based on guidance/ input from Commercial Excellence Function.
- Provide regular forecasts of product demand from customers to optimize projected demand requirements.

Know-How Management (5%)
- Keep up to date with changes and updates in the product/solution portfolio and in the market.
- Keep up to date on feedstock and upstream developments that impact product price movements.

**YOUR PROFILE**:
**Additional Required Skills/Abilities**:

- Sound computer skills in the use of Microsoft Excel, Word, PowerPoint and CRM systems
- Superior communication and negotiation skills
- Strong commercial understanding
- Customer-centric mindset, focusing on creating a positive experience for the customer
- Basic level of strategic thinking (business development, opportunities)
- Travel may be required as per business needs
- Valid driver’s license with clean driving record

**Education and Experience**
- Preferably Post-Secondary Education with a focus in Business, Science or equivalent.
- Experience in the lubricant distribution business, preferably in a sales capacity (3 to 5 years previous experience in sales role).
- Product, technical and market knowledge of respective Industry/ Application.

**OUR OFFER**:
**INTERESTED?**:

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