Junior IT Specialist

6 months ago

Toronto, Canada Bench Accounting Full time

**What's Bench? **Visit Bench's latest news to see what's happening, and read what our customers have to say. You can also check us out in Medium, on our LinkedIn page, our Instagram, and our Life at Bench Blog.
We acknowledge that Bench is founded on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh _(Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations._

Businesses need to understand their financial performance, but for many smaller ones, this means a trade-off between managing their books and running their businesses.

Our mission is to help every business owner thrive, by providing financial insight and peace of mind in one seamless platform. From creatives to chiropractors, Bench helps thousands of small business owners and entrepreneurs master their financial lives. Because understanding your finances should be three things: simple, effortless, and affordable.

We're growing fast, and we're looking for exceptional people to join us on this incredible journey. Check out our culture guide to learn more about what it's like to work at Bench and read more about our business here
- **What does the IT department look like?**

**What you'll get up to**:

- Serve as the first point of contact for technical support.
- Administrating multi-tenant SaaS Applications.
- Troubleshooting a fleet of Mac hardware and software.
- Training and supporting onboarding employees in the use of technology and technical solutions appropriate to our operations.
- Creating and maintaining technical documentation of systems configurations and processes.
- Adherence to IT policies ensures data and system security and the proper use of IT equipment and services are maintained.
- Assisting with maintaining hardware inventory records.

**What you'll need**:

- A foundational understanding of the macOS and iOS architectures.
- Understanding of networking technologies (TCP/IP, WAN, LAN, etc..)
- Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
- Excellent interpersonal communication skills, including the ability to support others in a team environment and provide strong documentation.
- Self-motivated and detail-oriented.
- Ability to work independently and time-manage priorities.
- Excellent written and verbal English communication skills

**It could be an even better fit if you**:

- Have a minimum of 1 year experience in end-user support
- Have a minimum of 1 year of customer service experience
- Are excited about learning and supporting new technologies
- Experience with SSO service
- Experience with Mac MDM services
- Knowledge of Google Workspace

**What you'll get**:

- At Bench we share information freely and openly whenever possible. The salary range for this role is $47,040 - $58,800 per year, depending on experience.
- In addition, we offer an extended benefits package that includes paid vacation, paid flex days, stock options, and full health, dental, and vision.
- You'll get access to Inkblot Therapy's Employee and Family Assistance Program (EAP) that offers counseling and support, for you and family members, as well as professional development coaching, financial advice, legal advice and much more.
- Bench has a number of Affinity Groups - groups of people who have shared identities and experiences The purpose of these groups is to support underrepresented Benchmates and amplify their voices.
- If you live in BC's Lower Mainland, you have the opportunity to work at home or in our downtown office location, depending on your preference If you're interested in remote only, we currently focus our hiring efforts in the following provinces: British Columbia, Alberta, Ontario, New Brunswick, and Nova Scotia.
- We provide solutions to bring all teams together for collaboration and connection.
- Regardless of how many days you decide to visit the office, you'll have access to our Home Office Setup Fund to ensure that you have everything you need to work comfortably from home, from day one.
- You'll have the opportunity to work from somewhere other than your home province for up to 90 days in a 12-month period.

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