Quality Assurance Coordinator

6 months ago

Toronto, Canada BGIS Full time

**Who We Are**

**Job Summary**: As a member of the BGIS SCS Team, you will be responsible for a designated zone of job sites contracted for service. You will oversee the execution of duties and ensure all aspects of the client contract are being fulfilled, with an emphasis on quality control, health and safety & striving to exceed client expectations.

**Key Responsibilities**:Functioning as a core member of the operations team and in support to the Director of Operations the Cleaning Inspector will:

- Ensure client accounts are provided with a high level of service through supervision and coordination of activities by cleaners and Subcontractors
- Maintain operational continuity at job sites and attend to any day time emergencies
- Respond quickly and efficiently to all operational requests
- Report any safety or security issues to Operations department
- Perform internal audits, prepare reports of findings, and maintain records of corrective actions
- Inspect facilities to ensure safety and cleanliness standards are met
- Coordinate, review and report on the field quality inspections to ensure safety, security and cleanliness
- Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility issues efficiently
- Follow up with cleaners and Subcontractors to ensure they are completing all required tasks and are in compliance with relevant legislation, standard criteria and corporate policies.
- Ensure Subcontractors and cleaners are cleared/ trained through all security protocols
- Train cleaners and Subcontractors in performing duties
- Maintain work/periodic schedules according to client needs
- Demonstrate the values of the company and lead by example at all times in order to cultivate a culture of quality and best practices
- Monitor absences, turnover and ensure flexible cover arrangements within short notice
- Track inventory and equipment
- Protect company’s and clients assets from misuse and damage
- Handle and assist with emergency procedures accordingly and as required
- Perform other duties as assigned

**Job Requirements**:

- 2+ years of applicable experience in a Cleaning/ Service related field
- Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
- Professional, courteous, approachable manner with a "can-do" attitude
- Valid Ontario driver's license and own vehicle
- Familiarity with janitorial/battery operated equipment
- Intermediate computer skills and knowledge of Microsoft Office Software
- Ability to work in a fast paced environment to accomplish multiple goals
- Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
- Self-disciplined and accountable with strong interpersonal skills
- Ability to work independently and as a team
- Ability to multi-task, prioritize work effectively and meet multiple deadlines.
- Effective attention to detail and a high degree of accuracy

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

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