Member Services Specialist

3 weeks ago

Toronto, Canada The Royal Canadian Yacht Club Full time

**SUMMARY**:
The Royal Canadian Yacht Club is a world class yacht club with a mandate to promote excellence in competitive sailing and sports. Located in a unique atmosphere on the Toronto Islands; the Club consists of an active, welcoming community of sailors, like-minded individuals and staff who share an interest in sport and tradition. RCYC is currently ranked as one of the top 50 Yacht Clubs in the world and we firmly believe that much of our continued success is determined by our staff. The RCYC operates year-round from two facilities: our summer home at the Island Clubhouse and our City Clubhouse in downtown Toronto at St George and Bloor. With over 4700 Members we have extensive services in Food and Beverage along with Fitness, Sports and Sailing facilities.

**RESPONSIBILITIES**:
Reporting to the Director of Membership and Marketing and working as part of the Membership team, the Membership Services Specialist is responsible for the administration of the monthly Appendix, responding to Member inquiries in a professional manner, Member Services Reception relief duties, and other related duties as assigned by the Director of Membership and Marketing.
- Manage the Member Digital Comment Box.
- Prepares all documents for discussion at monthly Membership Committee meetings.
- Attends, presents, and takes Minutes at monthly Membership Committee meetings.
- Responsible for Member database accuracy throughout all Membership categories.
- Responsible for Members’ requests with category changes and password resets.
- Responsible for the tracking of all the Member category changes i.e., upgrades, resignations, and deaths in the monthly Appendix and in the Jonas Club Management software.
- Responsible for Member files (both digital and hardcopy).
- Issuing of Membership cards for Members, Staff, Caregivers, and Contractors including the billing for Members’ replacement cards.
- Produces annual voting list for the Executive Assistant and assists with Annual General Meeting registration.
- Performs other tasks as assigned by the Director of Membership and Marketing.
- Member Services Reception relief for breaks and lunches.

**QUALIFICATIONS**:

- Post-Secondary related education or equivalent experience
- Club experience preferred.
- Jonas experience an asset.
- General proficiency MS Office; advanced Excel & PowerPoint knowledge and experience.
- Excellent written and verbal communication skills.
- Ability to work independently with mínimal supervision.
- Excellent organizational and time management skills.

**HOURS OF WORK**:

- Some evenings and weekend shifts may be required.
- Standard business work week (5 days/40 hours)

The RCYC is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.

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