Member Services Officer

2 months ago

Toronto, Canada Canadian Finance & Leasing Association Full time

**About us**

The Canadian Finance and Leasing Association (CFLA) is a non-profit corporation representing over 200 firms active in Canada's asset-based vehicle and equipment finance industry. This industry is the country's largest provider of debt financing after the traditional lenders (banks and credit unions). CFLA’s key priorities are industry advocacy and information, professional development, and networking.

CFLA offers a work-life balance in a dynamic and enjoyable environment and is currently seeking a fun and talented Member Services Officer to become part of the CFLA team.

Member Services Representative

**Duties**:

- Provide exceptional customer service to members and guests
- Answer incoming calls and respond to inquiries in a professional and timely manner
- Assist members with account inquiries, billing questions, and membership updates
- Maintain accurate member records and update information as needed
- Handle and resolve member complaints or concerns
- Conduct data entry tasks to ensure accurate record keeping
- Collaborate with other team members to achieve department goals

**Skills**:

- Excellent verbal and written communication skills in English
- Strong sales and customer service skills
- Bilingual in English and Spanish is a plus
- Ability to analyze member needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Knowledge of phone etiquette and professional communication
- Multilingual abilities are a plus

If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you As a Member Services Representative, you will have the opportunity to make a positive impact on our members' experience. Join our team today

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- DCS / DEC (preferred)

**Experience**:

- association member services: 3 years (preferred)
- Customer service: 3 years (preferred)

Ability to Commute:

- Toronto, ON M5C 2E3 (required)

Work Location: Hybrid remote in Toronto, ON M5C 2E3

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