Member Service Representative

2 weeks ago

Toronto, Canada Rapport CU Full time

The **Member Service Representative** will be responsible for providing exceptional service to Rapport members by performing cash and non-cash transactions through a limited range of financial services while also promoting our products and services, ensuring security measures taken at all times. The incumbent will promote all of Rapport’s products and services and resolve any member issues within set standards and timelines.

**Responsibilities**:

- Performs a number of cash and non-transactions such as: deposits, withdrawals, and transfers, certifies and orders cheques, buys/sells foreign cash, sells traveller's cheques, personal money orders.
- Identifies opportunities to promote, up sell, and cross sell Rapport’s investment and loan products; conducts pro-active and/or assigned outbound calls during special promotions on products and services.
- Responds to members’ inquiries on all products and services offered by providing information on the benefits and features of each product and service.
- Operates and balances cash, processes deposits, cheques and other transactions according to established procedures and performance standards with speed and accuracy.
- Confirms posting on daily register, balances daily, ensuring that security measures are in place at all times. Maintains custody of cash holdings within authorized guidelines; locks cash drawer and keeps passwords confidential.
- Prepares bank deposits daily and forwards to bank; adheres to guidelines on hold funds and anti-money laundering.
- Resolves member problems and concerns with mortgage renewals, personal loans, lines of credit and other lending services; cross-selling related insurance products. Ensures all required documentation and information have been sent promptly to members.
- Responds to members’ inquiries on investment services, including RRSP, RRIF and mutual funds, by providing information on the features of each product and service, sets up term deposits and cross-sell related deposit services. Processes each member transaction and seeks authorization as required.
- Ensures all required documentation and information has been sent promptly to the member.

**Education and Experience**:

- Post-Secondary Degree/Diploma in Business, Accounting or relevant.
- Minimum two (2) years’ experience working in retail business or financial services industry with experience handling cash in a fast-paced environment.

**Required Knowledge, Skills and Abilities**:

- Exceptional customer service with proven relationship building skills.
- Excellent interpersonal skills to be able to communicate effectively with other functional areas.
- Basic mathematical abilities, such as balancing, determining percentages and ratios are required.

**Job Types**: Part-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)
- Financial services: 2 years (preferred)

Work Location: In person

  • Member Service Representative

    1 month ago

    Toronto, Canada Rapport Credit Union Full time

    The **Member Service Representative** will be responsible for providing exceptional service to Rapport members by performing cash and non-cash transactions through a limited range of financial services while also promoting our products and services, ensuring security measures taken at all times. The incumbent will promote all of Rapport’s products and...

  • Member Service Representative

    5 days ago

    Toronto, Ontario, Canada Alterna Full time

    Scope of Position The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and proactively identifies their...

  • Member Services Desk Representative

    4 weeks ago

    Toronto, Canada The Badminton and Racquet Club Full time

    The Badminton and Racquet Club of Toronto, a mid-town private multi-racquet, fitness, wellness, dining, and social club, with a strong foundation in excellence, located near transportation with a dynamic and vibrant employee and member stakeholder culture and great employee benefits, is recruiting for a Member Services Desk Representative with great energy...

  • Member Services Desk Representative

    4 weeks ago

    Toronto, Canada The Badminton and Racquet Club Full time

    The Badminton and Racquet Club of Toronto, a mid-town private multi-racquet, fitness, wellness, dining, and social club, with a strong foundation in excellence, located near transportation with a dynamic and vibrant employee and member stakeholder culture and great employee benefits, is recruiting for a Member Services Desk Representative with great energy...

  • Member Service Representative

    2 days ago

    Toronto, Canada Duca Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Member Service Representative

    2 days ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    4 days ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    4 days ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Connect Representative

    3 days ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    5 days ago

    Toronto, Canada Alterna Full time

    Scope of Position The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and proactively identifies their...

  • Member Services/pro Shop Representative

    1 month ago

    Toronto, Canada The Badminton and Racquet Club of Toronto Full time

    **Member Services & Pro Shop Representative** The Badminton and Racquet Club of Toronto, a mid-town private multi-racquet, fitness, wellness, dining, and social club, with a strong foundation in excellence, located near transportation with a dynamic and vibrant employee and member stakeholder culture and great employee benefits, is recruiting for a Member...

  • Overnight Member Services Representative

    2 days ago

    Toronto, Canada Planet Fitness - Taymax Group Full time

    Malvern 31 Tapscott Rd, Toronto, ON M1B 4Y7, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by...

  • Member Services Representative

    22 hours ago

    Toronto, Canada Planet Fitness - Taymax Group Full time

    College Park 444 Yonge Street, Toronto, ON M5B 2H4, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member...

  • Member Services Representative

    22 hours ago

    Toronto, Canada Planet Fitness - Taymax Group Full time

    Etobicoke 180 Queens Plate Drive, Toronto, ON M9W 6Y9, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member...

  • Senior Member Service Representative

    3 days ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Connect Representative

    1 month ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Member Connect Representative

    3 days ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Senior Member Connect Representative

    3 days ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Connect Representative

    1 month ago

    Toronto, Canada Duca Full time

    **Member Connect Representative (Part-time)** **Job Purpose & Summary** **Key Accountabilities & Duties** - Assist Members with setting up on-line banking options and accurately process transactions on Member accounts within authorized limits. - Meet cross-sell, and productivity targets. - Attract potential Members by answering product and service...

  • Customer Service Representative

    3 days ago

    Toronto, Canada Chartered Professional Accountants of Canada Full time

    **Customer Service Representative, Member Development and Support -Hybrid - Toronto, ON** **About Chartered Professional Accountants of Canada** Chartered Professional Accountants of Canada (CPA Canada) works collaboratively with the provincial, territorial and Bermudian CPA bodies (PTBs), as it represents the Canadian accounting profession, both...