Leasing Agent

**_About Osgoode Properties:_**

Established in 1982, Osgoode Properties is one of eastern Canada’s largest owners of residential rental apartments. Osgoode owns and manages approximately 5000 homes in 23 quality residential communities in Ottawa, Gatineau, Kingston, Edmonton and Calgary. The company also owns and manages many residential and commercial holdings in Toronto, Montreal, Atlanta and Florida.

A commitment to delivering consistently high customer service levels has earned Osgoode a unique reputation in the industry. Our team of professionals promptly responds to tenant concerns and needs, with sensitivity and flexibility. Osgoode’s pride of ownership is reflected in the proactive care and maintenance programs performed on every property. The attention to detail is evident in the cleanliness and overall condition of the building exteriors, landscaping, common areas and suites.

At Osgoode Properties we are continually investing in our people and communities to provide our residents with the greatest rental home value available.

**_ Position Overview:_**

**_ _**Reporting to the Leasing Operations Manager, the Leasing Agent works at the properties within the Kingston portfolio. The individual is responsible to respond to leasing inquiries from a diverse demographic and match prospective resident needs to available vacancy, by conducting showings and aiding them in coming to a decision on renting with Osgoode Properties.

**_ Requirements for success:_**
- High school equivalent
- 2 to 3 years of experience in property management, sales, or customer service
- Ability to put all prospective residents at ease when showing units, answer all questions effectively and provide all required information
- Ability to overcome obstacles as presented by prospective residents
- Keeps current knowledge on practices in the market and other buildings in the area
- Strong communication and written skills in English and/or French
- General knowledge of computer software systems, including Yardi and Microsoft Office Suite (Outlook, Word)
- Ability to work independently and in a team environment
- Good conflict-resolution skills, ability to deal patiently, tactfully, and effectively with emotionally charged situations and a client base with diverse cultural, educational, and socio-economic backgrounds
- Displays a positive work attitude and is enthusiastic
- Good organizational skills

**_Desirable skills:_**

Completion of some post-secondary courses in business administration or office systems and procedures

**_ Your new role and responsibilities:_**

As a proactive individual, responds to all in-person requests for rental information, provides exceptional service and operational support for the residential buildings; specifically:

- Complete confirmation calls and issue notices to of entry to existing residents
- Inspect all vacant suites and prepare model suites to ensure show-ready condition
- Conduct suite viewings with prospective residents
- Create Yardi guest cards
- Conduct follow-up calls to prospective residents after viewings
- Secure high volume of new residents using proper closing techniques or skills
- Manage appointments and Yardi waitlist
- Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime Free Program (CFMHP), where applicable
- Prepare lease documentation for approval by the Building Manager
- Secure resident’s rental insurance
- Confirm resident has transferred utility accounts, where applicable
- Prepare resident move-in packages
- Complete Rent Café onboarding
- Complete competitive landscape analysis with monthly market survey reports and competitive shops semi-annually, or as needed
- Assist with Resident Events
- Engage residents in online review solicitation
- Assist in creating marketing content including but not limited to videos of suites and property
- Complete customer service calls including scheduled check-in during the first year of residency and annual customer care calls
- Handle all inquiries, feedback, complaints or concerns professionally and courteously

**_Working Conditions:_**
- Evening and weekend work required
- Reliable vehicle is an asset

This is a permanent full-time position with a competitive salary.

We would like to thank all applicants, however only those under consideration will be contacted.