Junior Technician, IT Support
2 weeks ago
Finance Department
ABOUT THE ROLE
KEY RESPONSIBILITIES
**Primary responsibilities include, but are not limited to**:
Assist the IT Technician while working with desktop, servers, telephony, and networking technologies.
Troubleshoot and resolve technical problems promptly and efficiently, escalating more complex issues to senior IT staff as necessary.
Maintain accurate records of support requests, resolutions, and user interactions using ticketing systems or helpdesk.
Assist with the installation, configuration, and deployment of hardware and software solutions.
Set up and configure new computers, peripherals, and mobile devices for end-users.
Collaborate with IT team members on various projects, including system upgrades, migrations, and deployments.
Assist with the testing and evaluation of new hardware, software, and technology solutions.
Contribute to IT initiatives aimed at improving efficiency, productivity, and user satisfaction software.
Other duties as assigned.
KEY REQUIREMENTS
Diploma in Information Technology, or another related Diploma program is required.
Knowledge of virtualization technologies including Hyper-V and VMware
Knowledge of Network protocols such as TCP/IP, DNS and DHCP
CompTIA or Microsoft Certifications are a definite asset
Microsoft Office 365 support experience.
Experience with SonicWALL, Dell, Cisco, Ubiquiti, or Meraki networking equipment.
Proven experience supporting Windows based environment.
Basic understanding of networking principles, protocols, and technologies.
Experience working in an Indigenous community including knowledge of First Nations culture, traditions and values is considered an asset.
Valid class 5 Driver's License & Clean Driver's Abstract Required
Clean criminal record check is required
WHY APPLY?
At Fort McKay, we value the dedication of our employees, which is why we give so much in return. In addition to Competitive Pay, we also offer the following;
Comprehensive Health benefits package with Medical, Dental and Vision coverage
An employer matched Pension Plan
A healthy work-life balance with an on-site fitness centre
Transportation to and from work
ABOUT FORT MCKAY
The Fort McKay First Nation (FMFN) is composed of over 800 band members, including those of Cree and Dene heritage, with approximately 400 members residing in the hamlet of Fort McKay — a community located approximately 65 km north of Fort McMurray. Fort McKay offers the best of both worlds: remote northern life for the nature lover and proximity to a large city of about 70,000 people with all the amenities you need.
**HOW TO APPLY**:
You can also check us out on social media
- Facebook & LinkedIn
**Closing Date**: April 30, 2024
Please ensure you indicate the Competition #017-2024
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