IT Service Desk Analyst
2 weeks ago
Client: Saskatchewan Crown Corporations
Role: Desktop Analyst Resource.
Location: Regina, SK **On-site work only**
Hourly Rate: Negotiable (depending on fit for job)
Work Hours: 8 hrs/day
**Requirement Specifications**:
- or **5+ years recent (in the past 10 years)** experience working as a member of an IT Service Desk team
- Must have professional experience with Active Directory, specifically user and group management.
- Must be able to regularly participate in the Service Desk on-call rotation. On-call coverage is provided evenings, week-ends and statuatory holidays.
- **On-site work only,** do not accept remote work. Must be able to work on location at SaskEnergy Head Office (in Regina, Saskatchewan).
*
**Your experience includes**:
- Experience providing Technical IT Support to End-users in a corporate Service Desk environment. (Tier 1 support)
- Experience working with formalized ITSM practices such as Incident Management, Request Fullfilment, Problem Management and other Service Operation processes
- Experience working with and providing front line support for Windows Desktop platforms (Windows 10 or higher)
- Experience working with and providing front line support for Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, One Note).
- Experience with Ivanti Cherwell ITSM
- Experience with Windows file system access control in an Active Directory integrated environment.
- Experience utilizing knowledge management principles, resources, and systems.
- Worked in an environment employing multi-vendor/contracted resources
- Strong analytical and problem solving skills with focus and attention to detail
- Customer Communication Skills/Experience
- Pro-active, independent, self starter
- Proven ability to balance, prioritize and organize multiple tasks
North American job experience and Gas industry/Utility Knowledge are considered an asset for this job. Proponents are encouraged to provide specific and qualitative verbiage of other areas where their expertise can add value to our teams, and make our projects as successful as possible. We are looking for a well-rounded developer to fill this role.
Schedule:
- 8 hour shift
- On call
Work Location: In person
Application deadline: 2024-02-20
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