Account Manager, Personal Insurance

2 weeks ago

Brantford, Canada HUB International Full time

HUB International’s vision is to be everywhere risks exists - today and tomorrow. Helping protect what matters most.

HUB continues to grow and seeking a dynamic Account Manager to join our Personal Lines team based in Brantford, Ontario. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.

**Responsibilities**:
Ensuring retention targets are met, including by means of re-marketing.

Cross-selling other insurance and financial products based on the minimum requirements.

New Business sales

Upsell existing clients. Place outgoing touch base calls.

Respond to inbound telephone inquires

Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.

Working on company portals to process client requests/changes

Resolving client concerns and complaints while ensuring that Service Excellence Standards are met.

**Required Experience**:
High School Diploma

1 - 2 years’ experience in the Insurance industry is an asset

RIBO license (or willing to obtain)

Team player able to work within Production and Service teams.

**Strong interpersonal and communication skills**: written and verbal

Ability to work independently and in a team.

Effective organizational skills and time management

Exceptional interpersonal, verbal and written skills

Must be fluent in English

Working knowledge of MS Office (Word and Excel)

Experience with TAM or EPIC is an asset

**Core Values**:
Entrepreneurship - encouraging innovation and educate risk taking

Integrity - doing things right every time

Teamwork - working together to maximize results

Accountability - measure and take responsibility for outcomes

Service - serving customers, communities and colleagues

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

\#LI-MB

Department Account Management & Service

**Required Experience**: 2-5 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: Diploma

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