Team Lead, IT Application Support

2 weeks ago

Oakville, Canada Geotab Full time

**Who we are**:
Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

**Who you are**:
**What you'll do**:
**How you'll make an impact**:

- Work closely with business owners in order to understand business needs and manage expectations of users being supported.
- Develop and implement strategies to identify technology direction to support the business strategy while maintaining security posture.
- Working with the team, provide advice and recommendations to management regarding technology direction and roadmap capabilities, features and functions aligned with the business while maintaining security posture.
- Manage team task assignments, work arrangements and other department expectations.
- Engage in high priority incidents and manage escalations with internal users, departments and third party vendors.
- Lead problem management to resolve recurring issues in a timely manner.
- Support team members including communicating team goals and identifying areas for skill development.
- Develop and facilitate technical training in collaboration with Geotab training teams and Learning Center.
- Provide project leadership and guidance to the team as SME.
- Oversee the activities and performance of direct reports:
- Provide direction in alignment with business plans and business strategy.
- Engage in the development of the team by coaching, providing feedback, identifying areas of growth and training opportunities.
- Collaborate and support employees during the performance management process, meeting KPAs and career development planning.
- Reporting monthly performance metrics for the team.

**What you'll bring to the role**:

- Post-Secondary Diploma/Degree specialization in Computer Science, Engineering or a related field.
- Professional certification in Information Technology (e.g. Google ACE, Google Professional Collaboration Engineer, Linux +, AWS) highly valued.
- Thorough knowledge of Chrome, Windows and Linux OS installation, configuration, troubleshooting, and maintenance.
- Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
- Proven track record of coaching a team to success against evolving performance targets.
- Proven success with coaching and development of employees.
- Excellent verbal and written communication skills.
- Strong interpersonal relationship building skills.
- A strong team-player with the ability to engage with all levels of the organization.

If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply.

**Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.**

**Why job seekers choose Geotab**:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
- **The above are offered to full-time permanent employees only**

**How we work**:

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