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Music Gear Specialist Band

4 months ago

Richmond Hill, Canada Cosmo Music Full time

Cosmo Music is always on the lookout for qualified and energetic individuals interested in working in a positive and progressive retail environment. We'll make sure to provide you with the opportunity to grow and develop your skills, as long as you promise to bring passion and your utmost dedication to work every single day.

Why Join the Team?
- Competitive wages and flexible benefits
- Opportunity to advance your career
- A team that cares and treats you like family
- Culture of teamwork and collaboration
- Celebrates and rewards our team members
- Share and expand your music expertise

About Us
- We have a passion for music and instruments of all kinds
- Established in 1968, over 50 years in the music business; founded by Tom Hebert, family owned and operated, currently lead by Tom’s son Mark Hebert
- In 2008, Cosmo Music opened its 60,150 sq ft superstore, the single largest musical instrument store in North America
- Over 200 employees including 25 repair technicians and 80+ highly qualified teachers
- Cosmo Music is a full-line music dealer offering sales, rentals, and repairs of an extensive range of musical instruments, sound equipment, accessories, print music, and repertoire
- The Cosmo School of Music provides private and group lessons to hundreds of students each week, both in person and online
- In addition to our Retail Store, Educational Services Division, School of Music, Repair Shop, and Cosmo Pro production services, we also serve a vast customer base through ecommerce via our website (CosmoMusic.ca) and various marketplace channels (Amazon.ca, BestBuy.ca, Reverb.ca, and Walmart.ca), processing and shipping hundreds of orders each day
- Launch Music is our newest division, supporting B2B distribution Canada-wide

Music Gear Specialist — Band & Orchestra

Scope of Responsibilities

Key Deliverables
- Sell products and services - assisting both in-store and online customers
- Achieve a higher level of customer satisfaction through continual self-evaluation, analyzing successes and failures, and consistently serving customers at the highest level
- Achieve an elevated level of customer loyalty and attract new customers
- Enthusiastically assist customers, displaying a genuine interest in meeting their needs, nurturing customer relationships, and continually building our reputation as a premier music dealer

**Qualifications**:

- Excellent organizational abilities; can prioritize and meet timelines in a busy environment
- Thorough knowledge of at least one family of instruments - ideally you are a passionate musician
- Exhibit superior interpersonal, customer relations skills, and has a positive attitude
- Ability to anticipate situations and problem-solve independently
- Excellent oral and written communication skills with strong attention to detail
- Customer service oriented - you like to help people
- Availability to work evenings and weekends

How to Apply

Qualified applicants should submit a full resume and cover letter to:
Chris Fountain, Assistant Store Manager