Operational Supervisor

2 weeks ago


Markham, Canada So Golf Academy Full time

So Golf Academy 占地 5000 尺,拥有先进的训练设备和优秀专业的教练团队,是多伦多华⼈社区最专业、最有影响⼒和知名度的⾼尔夫学院,旨在普及推⼴⾼尔夫运动,并帮助球员不断提⾼球技,增加球员互相学习交流的机会,让⼤家享受⾼尔夫带来的快乐和更美好的⽣活。

我们拥有真实还原世界各⼤⾼尔夫球场,借助先进雷达与光感科技帮助您分析击球的E6模拟器,加上专业挥杆训练仪、⼈造草⽪果岭推杆训练区等配套设备,帮助您矫正动作、增强肌⾁记忆、降低差点,提⾼技术和成绩。

学院引进的最新视频分析系统,丰富完善了我们的教学⽅法和⼿段,不但对于初级学员不同的⾝体条件可以分析和个性化挥杆动作练习,更能帮助资深学员直观了解需要改进的⽅⾯,通过优化技术动作快速提升成绩。

So Golf 的教练全部是加拿⼤⾼尔夫教练联邦协会的持牌教练,更拥有等级最⾼的 PGA A 级职业教练。

入职要求:

- 三年以上工作经验
- 能独自带领团队完成学院的正常运营,全面负责销售、客服、市场、管理系统使用等工作
- 优秀的中文和英语双语能力
- 出色的计划及执行、团队激励、组织协调和解决问题的能力
- 优秀的沟通协调能力,良好的团队合作精神,工作积极主动,学习能力强,愿意接受挑战
- 具备良好的服务意识、品牌意识、责任感和敬业精神
- 有高尔夫培训行业行政运营经验的优先考虑

工作职责:

- 负责学院整体运营和管理,配合公司发展战略,做好宏观和微观运营管理
- 制订销售运营计划,完成月、季度和年度销售任务和指标
- 与教学团队紧密沟通,确保学院教学和服务质量,持续提升学员满意度
- 制订预算和做好成本管理
- 带领团队做好学院管理系统的数据录入和维护工作,并进行定期数据核对
- 负责各项规章制度在学院的建立和执行
- 对团队进行培训和指导,持续提升团队能力
- 定期开展学院各项内外部市场推广活动
- 根据公司流程做好库存、报表、例会等管理工作
- 完成学院日常管理的其他事宜

**Requirement**:

- Diploma of Bachelor’s degree from an accredited college/university
- More than three years working experience
- Ability to lead the team to manage all related business activities independently, including but not limited to sales, customer service, marketing, and use of management system etc.
- Can speak both of Mandarin and English fluently
- Strong organizational, planning, prioritisation and problem-solving skills
- Must have excellent communication skills, teamwork spirit, strong learning ability, be able to work under pressure and meet deadlines
- Good sense of service and brand awareness, with responsibility and professionalism
- Operational or administrative experience in golf industry is preferred

**Job responsibility**:

- Responsible for the overall operation and management of academy, synchronize with the company's development strategy
- Plans, promotes and directs all sales activities, leading team to achievie monthly, quarterly and annual targets
- Works closely with coach team to ensure the teaching quality and exceptional service at academy, improving student satisfaction continuously
- Prepares quarterly and monthly budgets and conducts cost management accordingly
- Leads team to input the accurate data into academy’s online management system, and checks the data update in a regular basis
- Oversees and enforces the operations policies, procedures and regulations be established and executed in the academy
- Selects, supervises, trains and evaluates staff to empower employees to offer the excellent customer service
- Plans and conducts marketing and advertising promotions
- Schedules and chairs regular staff meetings focused on customers, operations, revenue growth, cost management, reporting and continuous improvements
- Performs other day to day duties as assigned or required by the management

职位类型:全职, 志愿者, 应届生, 终身制, 其他

薪资: 每小时$20.00起

COVID-19 相关考虑事项:
We follow all of the COVID-19 rules required by the government.

教育背景:

- High school or equivalent (首选)

工作经验:

- Administrative/Managing: 1 年 (首选)

工作语言:

- Mandarin (首选)

Work Location: One location



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