Junior Service Desk Analyst

2 weeks ago

London, Canada Vicimus Inc. Full time

**Difference Maker**

**In the role of Junior Service Desk Analyst**
- Organized
- Good time management
- Effective communicator
- Ambitious
- Passionate

Vicimus is looking for a **Junior Service Desk Analyst** for one of our clients in the GLA ( ToyotaTown, Lexus of London & White Oaks Collision Centre.) This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are looking for someone who is a good fit with our existing Helpdesk group, who has excellent organizational skills and who can work both as part of a team or independently. This individual will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This role will require the individual to travel between locations.

**Expectations**
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person or over the phone
- Train computer users
- Maintain daily performance of computer systems
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Clean up computers
- Run diagnostic programs to resolve problems
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Install computer peripherals for users
- Follow up with customers to ensure issue has been resolved
- Travel within the GLA to branch locations

**Helpful Experience**
- Computer System Admin/Networking College Course
- 3 years’ experience in a similar role
- Experience with Office 365 and VOIP phone experience
- Familiar with helpdesk ticketing systems
- Experience with Active Directory, Networking & WIFI
- Experience with Printers and copier trouble shooting
- Experience in Automotive is an asset

**Skills that would be good to have/be familiar with**
- Strong interpersonal, analytical and organizational skills
- A determination to achieve and succeed
- The ability to meet deadlines in a high pressure environment
- Team orientated player
- Ability to multitask
- The willingness to listen to feedback and use it to improve

**Benefits**:

- Dental Care
- Extended Health Care
- Vision Care
- Life insurance
- Gas reimbursement

**Location**
- London, ON

**What We Do**

We design, build, deploy and manage software based solutions, and provide personalized strategic services, for dealerships to succeed in their sales, marketing and operations.

**Why We Do It Well**

We like to think of ourselves as a progressive dealership group. When results aren’t as good as they should be, we act. When everything is going well, we ask, “What can we do better?”. Always pushing the operation to the next level and working smart to lead the way forward. That’s how we build our solutions. That’s how we run our business. That’s how we make a difference. And that’s what it will be like to work with us. Hope you’ll join us.

**Vicimus is an equal opportunity employer**

At Vicimus we welcome diversity and we celebrate our differences. In fact, we believe in difference makers. And in good people. Having a diverse workforce inspires new ideas, creates bigger opportunities, and builds stronger bridges with our customers.

All employment decisions here at Vicimus (including hiring, transfer, promotion, compensation, eligibility for benefits and termination) are based on our business needs, job requirements and individuals’ qualifications. Vicimus does not discriminate against any employee or applicant because of race, national or ethnic origin, colour, religion, gender, age, sexual orientation, gender identity or expression, marital status, family status, disability and any other status protected by the law.

Vicimus is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring.

  • Deal Desk Analyst

    Found in: Talent CA C2 - 2 weeks ago

    London, Canada Info-Tech Research Group Full time

    Info-Tech Research Group is the world's fastest growing information technology research and advisory company, proudly servicing over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely and well-informed decisions. We partner closely with IT teams to provide everything they need, from...

  • Service Desk Technician

    1 day ago

    London, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech is one of the world’s fastest-growing IT research and advisory companies, proudly serving over 30,000 IT professionals. We are looking for a Service Desk Technician to join our team. Why join us? We are a growth focused, entrepreneurially spirited company that has consistently achieved YoY growth in our 25 years of operation and are especially...

  • Front desk

    Found in: Jooble CA O C2 - 1 week ago

    London, ON, Canada Abs Data Full time

    Front Desk/Data Analyst/Data Entry Clerk Part Time The Data Analyst will be responsible for analyzing and interpreting large datasets to provide valuable insights and recommendations to the business. They will work closely with cross-functional teams to gather and analyze data, develop reports, and provide customized solutions to help the organization gain...

  • Front Desk Agent

    1 week ago

    London, Canada Staybridge Suites London Full time

    Job description The Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times. **Responsibilities**: - Process guest check-ins and check-outs in a friendly and timely manner while following company standards. -...

  • Service Desk Technician Ii

    3 days ago

    London, Canada Tilray Full time

    **Service Desk Technician II** **(On-Site) - London, ON** **_About Tilray_** - Tilray_ is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better - one person at a time - by inspiring and empowering the worldwide...

  • Front Desk Coordinator

    2 days ago

    London, Canada Stichi Shop Inc. Full time

    Overview We are seeking a highly organized and customer service-oriented individual to join our team as a Front Desk Manager. As the first point of contact for our office, you will play a crucial role in providing exceptional service to our patients and visitors. If you have excellent communication skills, attention to detail, and the ability to multitask...

  • Service Desk Technician

    7 days ago

    London, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech is one of the world’s fastest-growing IT research and advisory companies, proudly serving over 30,000 IT professionals. We are looking for a strong **Service Desk Technician - Co-op** to join our team. Please ensure that you are legally eligible to work as a co-op. Why join us? We are a growth focused, entrepreneurially spirited company that...

  • Administrative Assistant

    6 days ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 37.5 Salary Grade: Level L **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We...

  • Warehouse Order Desk Coordinator

    1 week ago

    London, Canada Plastic Staffing Inc Full time

    Are you looking to join an organization that genuinely cares about its employees? What about joining Canada’s largest independently owned and operated supplier to the collision repair industry? Which beliefs in promoting within? If that sound like something that might be of interest to you, why not consider the following: In this role, the Order Desk...

  • Hotel Front Desk Agent

    4 days ago

    London, Canada Diamond Canada Hospitality Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Its Help Desk and Web Technician

    3 days ago

    London, Canada Brescia University College Full time

    **STAFF VACANCY** - Brescia University College campus is situated on the traditional lands of the Anishinaabeg, Haundenosaunee, _ - Lūnaapéewak and Chonnonton Nations. This territory falls under the London Township Treaty and Sombra Treaty 1796, _ - and the Dish with One Spoon Wampum. Brescia University College accepts responsibility as a public...

  • Hotel Front Desk Agent

    7 days ago

    London, Canada Quality Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Front Desk Agent

    1 week ago

    London, Canada Super 7 Motel Full time

    Responsibilities: Register & process guests and their assigned rooms Accommodate guest requests Communicating with hotel staff on the status of guest rooms Up Selling guest rooms and promoting hotel services Handling cash payments and use POS terminal to process debit/credit payments Maintain a clean and neat front desk area Complete all laundry...

  • Enterprise Tech Desk Specialist

    2 weeks ago

    London, Canada EllisDon Corporation Full time

    **Connect with us **LinkedIn**, **Instagram**, **Facebook**, **Twitter** **Thinking about a change?** The Digital & Data Engineering division brings together the teams who enable EllisDon to leverage technology in every aspect of its business, to push beyond traditional industry positions and drive change. Our objective is simple: to be leaders in...

  • Enterprise Tech Desk Specialist

    2 weeks ago

    London, Canada EllisDon Corporation Full time

    **Connect with us **LinkedIn**, **Instagram**, **Facebook**, **Twitter** **Thinking about a change?** The Digital & Data Engineering division brings together the teams who enable EllisDon to leverage technology in every aspect of its business, to push beyond traditional industry positions and drive change. Our objective is simple: to be leaders in...

  • IT Helpdesk Tier 1 Technician

    1 day ago

    London, Canada Compudata Systems Full time

    Compudata Systems is London and area's leading IT service provider for businesses. They are currently looking to hire a new help desk technician and analyst to add to its evolving technical team. If you have a passion for technology and are experienced in day to day management of IT networks, then you have found your next career move. Compudata has provided...

  • Help Desk Technician

    4 days ago

    London, Canada Asurtec Solutions Inc. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...

  • Help Desk Technician

    3 days ago

    London, Canada Asurtec Solutions Inc. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...

  • Bilingual Service Desk Analyst

    3 days ago

    London, Canada KTek Resourcing Full time

    Bilingual (French/English) requiredExperience: 1-2 years of experience in a diverse technology and customer service-focused roleEducation: completion of a post-secondary degree or equivalent (e.g. non-specialized bachelor degree or business-related community college diploma)Ability to converse in French is requiredGood understanding and working knowledge of...

  • Bilingual Service Desk Analyst

    5 days ago

    London, Canada KTek Resourcing Full time

    Bilingual (French/English) requiredExperience: 1-2 years of experience in a diverse technology and customer service-focused roleEducation: completion of a post-secondary degree or equivalent (e.g. non-specialized bachelor degree or business-related community college diploma)Ability to converse in French is requiredGood understanding and working knowledge of...