Technical Support Analyst

3 days ago

Markham, Canada ComputerTalk Technology Inc. Full time

**About Us**:
**Benefits of Working at ComputerTalk**:

- Freedom to explore, learn, and share with peers and colleagues
- Be a part of a world-class team of professionals
- Opportunities to explore other career avenues within the company
- Take on a new challenge; fight for your ideas; not seniority-based;
- Peers who push you to your potential; an environment rich in experiences to learn from your peers.

**About the Role**:
**Main Job Tasks and Responsibilities**
- respond to requests for technical assistance in person, via phone, electronically
- diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- redirect problems to appropriate resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- stay current with system information, changes and updates
- on call rotation

**About You**:
Education and Experience
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- knowledge and experience of customer service practices
- related experience and training
- University Degree in relevant field
- 1 to 3 years Help Desk experience
- Windows administration and deployment
- Some Networking Experience
- Experience with Cisco and Firewall

Key Competencies
- Oral and written communication skills
- learning skills
- customer service orientation
- problem analysis
- problem-solving
- adaptability
- planning and organizing
- attention to detail
- stress tolerance
- team player

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
ComputerTalk has adopted a hybrid working environment, whereby you will be able to design your own schedule in regards to working remote and working from the office.

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Help desk: 1 year (preferred)

**Language**:

- English (required)
- French (preferred)

Work Location: Hybrid remote in Markham, ON

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