Current jobs related to Technical Support Analyst- Club - Markham, Ontario - Jonas Software UK

  • Support Analyst

    1 month ago

    Markham, Ontario, Canada Jonas Software UK Full time

    Become a Part of Our Club Software Support TeamWe are seeking a talented Support Analyst to join our Club Software Support Team. In this role, you will collaborate with a group of industry experts and technology specialists.Key ResponsibilitiesDiagnose and resolve common technical challenges for clients and internal support personnelServe as a key escalation...

  • Technical Support Analyst

    1 week ago

    Markham, Ontario, Canada Jonas Software UK Full time

    Job Title: Technical Support AnalystWe are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This role is an entry-level position with limited and specific duties to start, and over time, will contribute to the team across all areas.Key Responsibilities:Troubleshoot common issues, including activations, installs,...

  • Technical Support Analyst

    1 week ago

    Markham, Ontario, Canada Jonas Software UK Full time

    Job Title: Technical Support AnalystWe are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This role is an entry-level position with limited and specific duties to start, and over time, will contribute to the team across all areas.Key Responsibilities:Troubleshoot common issues, including activations, installs,...

  • Technical Support Analyst

    4 days ago

    Markham, Ontario, Canada Jonas Software UK Full time

    About the RoleWe are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This role is an entry-level position with limited and specific duties to start, and over time, will contribute to the team across all areas.Key ResponsibilitiesTroubleshoot common issues, including activations, installs, printing issues, and some...

  • Technical Support Analyst

    5 days ago

    Markham, Ontario, Canada Jonas Software UK Full time

    About the RoleWe are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This role is an entry-level position with limited and specific duties to start, and over time, will contribute to the team across all areas.Key ResponsibilitiesTroubleshoot common issues, including activations, installs, printing issues, and some...

  • Technical Support Analyst

    7 days ago

    Markham, Ontario, Canada Jonas Software UK Full time

    About the RoleWe are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This role is an entry-level position with limited and specific duties to start, and over time, will contribute to the team across all areas.Key ResponsibilitiesTroubleshoot common issues, including activations, installs, printing issues, and some...

  • Technical Support Analyst

    6 days ago

    Markham, Ontario, Canada Jonas Software UK Full time

    About the RoleWe are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This role is an entry-level position with limited and specific duties to start, and over time, will contribute to the team across all areas.Key ResponsibilitiesTroubleshoot common issues, including activations, installs, printing issues, and some...

  • Technical Support Analyst

    3 days ago

    Markham, Ontario, Canada Jonas Software UK Full time

    About the RoleWe are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This role is an entry-level position with limited and specific duties to start, and over time, will contribute to the team across all areas.Key ResponsibilitiesTroubleshoot common issues, including activations, installs, printing issues, and some...

  • Technical Support Analyst

    3 days ago

    Markham, Ontario, Canada Jonas Software UK Full time

    About the RoleWe are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This role is an entry-level position with limited and specific duties to start, and over time, will contribute to the team across all areas.Key ResponsibilitiesTroubleshoot common issues, including activations, installs, printing issues, and some...

  • Technical Support Specialist

    22 hours ago

    Markham, Ontario, Canada Jonas Software UK Full time

    About the RoleWe are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This role is an entry-level position with limited and specific duties to start, and over time, will contribute to the team across all areas.Key ResponsibilitiesTroubleshoot common issues, including activations, installs, printing issues, and some...

  • Technical Support Specialist

    1 day ago

    Markham, Ontario, Canada Jonas Software UK Full time

    About the RoleWe are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This role is an entry-level position with limited and specific duties to start, and over time, will contribute to the team across all areas.Key ResponsibilitiesTroubleshoot common issues, including activations, installs, printing issues, and some...

  • Service Desk Analyst

    2 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesTechnical Support: Provide timely and effective technical...

  • Service Desk Analyst

    2 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesTechnical Support: Provide timely and effective technical...

  • Service Desk Analyst

    3 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesTechnical Support: Provide timely and effective technical...

  • Service Desk Analyst

    2 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesTechnical Support: Provide timely and effective technical...

  • Technical Support Analyst

    3 weeks ago

    Markham, Ontario, Canada Mayfair Clubs Full time

    About the RoleWe are seeking a highly skilled Information Technology Specialist to join our team at Mayfair Clubs. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers.Key ResponsibilitiesTechnical Support: Respond to user inquiries and provide assistance with...

  • Technical Support Analyst

    3 weeks ago

    Markham, Ontario, Canada Nexuswave Inc Full time

    About the RoleNexuswave Inc is seeking a skilled Information Technology Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance to our clients.Key ResponsibilitiesTechnical Support: Respond to user inquiries and provide timely resolutions to technical issues related...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada Jonas Software UK Full time

    Technical Support Role for Club SoftwareWe are seeking a skilled Technical Support Specialist to join our Club Software Support Team at Jonas Software UK. As a member of our team, you will have the opportunity to work with a team of industry professionals and technology experts.Key ResponsibilitiesTroubleshoot common technical issues for clients and internal...

  • Service Desk Analyst

    6 days ago

    Markham, Ontario, Canada PACE Technical Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesParticipate in the day-to-day operations within the Service Desk DepartmentAdhere to...

  • Service Desk Analyst

    6 days ago

    Markham, Ontario, Canada PACE Technical Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesParticipate in the day-to-day operations within the Service Desk DepartmentAdhere to...

Technical Support Analyst- Club

3 months ago

Markham, Ontario, Canada Jonas Software UK Full time

Description

:

Technical Support Analyst

Club Division

Markham, Ontario

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious "Canada's 50 Best Managed Companies" award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas' vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

THE POSITION

Due to exceptional growth and planned further expansion, we are seeking an experienced Technical Support Analyst to complement our Club Software Support Team. This role is an entry level role to the team with limited and specific duties to start and over time will contribute to the team across all areas.

RESPONSIBILITIES

Reporting to the Club Support Management Team, the core responsibilities of the position are to:

Troubleshoot more common issues that hit the technical team- activations, installs, printing issues, some common errors Troubleshoot Client technical issues – networking/hardware issues to a smaller degree, permissions Serve as Tier two, escalation point between Clients and Jonas Run SQL scripts to correct various issues, run and create SQL queries, review system logs (task that you would to as you progress in the position) Trace software to determine root causes of issues (task that you would work to as you progress in the position) Keep clients informed of progression with issues and provide follow up as necessary Collaborate with other departments or offices as necessary to expedite resolutions Promote and maintain a high quality, professional, service-oriented company image among clients Assist with testing of the club products Assist in afterhours rotation. (Once knowledge level is there)

QUALIFICATIONS

2+ years of experience working in a technical role, preferably a technical support role, involving close communication with customers and the internal support teams Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries an asset Knowledge and experience with SQL, advanced Excel, Database Structure Knowledge of Providex an asset Experience with networking and troubleshooting inclusive of Citrix, Terminal services, Virtual Servers is a must Proven ability to meet deadlines and work in fast paced environment Experience working with the Microsoft Office suite, including Microsoft Word and Microsoft Excel Experience working with various operating systems, including Windows 10, Windows 11, Windows Server Operating Systems. Strong communication and soft skills are a must Proven ability to problem solve and teach others Excellent organizational and time management skills

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.