Community Manager

4 weeks ago

Vancouver, Canada Spacelist Full time

**Opportunity**

Join our dynamic team as a Community Manager and be at the forefront of shaping a thriving coworking space in the heart of Vancouver, BC. As the Community Manager, you will play a vital role in creating an exceptional working environment that fosters collaboration, productivity, and a sense of belonging for our diverse community of professionals. This is an exciting opportunity to contribute to the success of our space and make a lasting impact on our members' experience.

**Responsibilities**

As the Community Manager, your primary responsibility will be to ensure the smooth operation of our coworking space while providing excellent customer service. Your duties will include:

- Building and nurturing a vibrant community within the workspace, fostering a sense of belonging and encouraging meaningful connections among members.
- Managing day-to-day operations, including space utilization, ensuring all amenities and services are functioning properly.
- Welcoming new members, giving them tours of the facility, and providing orientation to ensure a seamless onboarding experience.
- Responding to member inquiries, addressing concerns, and providing timely assistance to ensure high customer satisfaction and retention.
- Organizing and promoting community events, workshops, and networking opportunities to foster engagement and collaboration among members.
- Monitoring and maintaining the cleanliness and tidiness of the workspace, ensuring it remains an inspiring and well-maintained environment.
- Implementing and improving operational processes and procedures to enhance efficiency and the overall member experience.
- Collaborating with the marketing team to develop strategies for member acquisition and community growth.
- Keeping abreast of industry trends, competitor offerings, and best practices to continuously improve the space and stay ahead.

**A Typical Day as a Community Manager**

No two days will be the same in this dynamic role. A typical day might involve:

- Greeting members as they arrive, checking in on their needs, and addressing any immediate concerns.
- Coordinating and preparing for upcoming community events, ensuring all necessary arrangements are in place.
- Conducting member interviews to gather feedback, suggestions, and testimonials for promotional purposes.
- Collaborating with the operations team to address any maintenance or technical issues promptly.
- Updating the community portal and social media platforms with engaging content and relevant updates.
- Facilitating introductions between members with shared interests or potential collaborations.
- Conducting tours for potential new members and effectively communicating the value of our coworking space.
- Brainstorming creative ideas for future events and initiatives to enhance member engagement.

**About You**

You’re an enthusiastic, self-motivated individual who thrives in a dynamic and customer-centric environment. The qualifications and qualities we are looking for include:

- Proven experience in community management, customer service, or a related field.
- Strong interpersonal and communication skills to build relationships with members from diverse backgrounds.
- Exceptional organizational abilities and attention to detail to ensure the smooth operation of the space.
- A genuine passion for creating a positive and inclusive community atmosphere.
- Ability to multitask, prioritize, and handle various responsibilities with a positive and proactive attitude.
- Proficiency in using technology and software tools to manage operations and engage with the community.
- Knowledge of coworking industry trends and best practices is a plus.
- Flexible schedule to accommodate occasional evening or weekend events.

**What We Offer**

In addition to a competitive total compensation package, you’ll enjoy:

- Paid time off plans (sick and vacation)
- Health benefits
- A quarterly bonus plan program
- A bright and inspiring work environment

Join us in shaping a thriving community and making a difference in the lives of our members.

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Vancouver, BC V6C 1G9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Community Management: 3 years (required)

Work Location: In person

Expected start date: 2023-08-01

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