Unit Clerk, Clerical Resource Team

5 months ago

Toronto, Canada Sinai Health Full time

Sinai Health is seeking a clerical professional to join our Clerical Resource Team (CRT) at our Mount Sinai Hospital Campus.

**About this team**:
The Clerical Resource Team is a new team which has been created to respond to Unit Clerk staffing resource requirements. The CRT is an agile team dedicated to meeting the needs of departments across the organization which are supported by Unit Clerks. As part of the Clerical Resource Team, Unit Clerks will receive orientation and training to support multiple units. Units include: Labour & Delivery, Endoscopy, Perioperative and Pre-Admission Unit.

**In this role you will**:

- Coordinate patient flow
- Receive, greet, screen and provide pertinent unit information to all patients, families, visitors and staff
- Perform clerical tasks and procedure required to prepare for patient scheduling
- Interview, admit and register patients according to departmental and hospital policies and procedures
- Provide support for unit security and responds to emergency codes
- Perform data entry of patient information accurately and efficiently in Cerner Module, including required financial information (e.g. Health Care Card, insurance, credit card, etc.)
- Process patient appointments, physicians' orders and diagnostic orders
- Maintain patient charts, including the collection and input of unit specific statistics
- Support the collection, maintenance, distribution and communication of critical unit data (e.g. lab results, etc.)
- Provide administrative support services to the unit (e.g. posting notices, circulating minutes/memos, word processing, data entry, photocopying, printing documents for distribution, reception, answering, logging and transferring telephone calls, paging, patient care communication, ordering of supplies, maintain equipment, etc.)
- Participate in professional development activities (e.g. training sessions, quality improvement initiatives, policy manual reviews, etc.)
- Ensure patient confidentiality and data security at all times
- Assist with other duties related to the position as required
- Job Requirements**Job Requirements**:
Mandatory
- Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a Medical Secretary/Office Administration program
- One (1) year of recent experience processing various forms of payment
- Minimum 40 wpm keyboarding/data entry speed

Preferred
- One (1) year of recent experience working in an acute care environment
- Knowledge of Medical Terminology
- Proficient in Cerner

Skills and Knowledge
- Proficiency with Patient Care Systems
- Proficiency in Microsoft Word, Excel, and Outlook
- Skilled at setting priorities and handling multiple tasks simultaneously; demonstrated flexibility and initiative
- Demonstrated ability to effectively interact with all levels of staff, patients and their families
- Ability to work independently and as a team player on the unit, with other departments and external stakeholders
- Proven organizational and time-management skills with a demonstrated ability to exercise tact, discretion and good judgment
- Demonstrated telephone, interpersonal and customer service skills required; compassion and good public relations skills are necessary when dealing with anxious patients and families
- Proven conflict management, problem solving and decision making skills
- Demonstrated ability to communicate and read using English in order to effectively perform essential requirements of this position
- Demonstrated satisfactory work performance and attendance history

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