Housing Support Worker

7 months ago

Toronto, Canada Margaret's Housing and Community Support Services Full time

**Role**:
Margaret's mission is to provide the continuum of housing and support services for women with mental illness through innovative programming, advocacy and education, which empowers them to build and reclaim their lives.

Reporting to the Housing Manager, the Housing Support Worker’s role is to provide support, life skills coaching and guidance to individuals living in the housing program at Winchester. They must collaborate in a warm and collegial fashion with team members including other employees, volunteers and clients, as well as, referral agencies to ensure successful and prolonged community integration and tenancy.

**The incumbent will be working overnight shifts, Monday to Friday, from 12 AM until 8 AM.**

**Key Responsibilities**:

- Provides supportive counseling and life skills instruction to clients on an ongoing basis
- Guides clients in the decision making process, helping them evaluate options and information; acts as a sounding board as required and assists with life goal setting
- Advocates for clients who require assistance
- Facilitates meetings with clients ensuring that discussions are respectful and provide a safe environment for raising concerns and questions
- Provides crisis support for clients assessing physical and emotional states to ensure a safe environment for all individuals; performs emergency first aid as required
- Manages conflict and provides one-on-one support to clients in need
- Monitors symptoms of illness and impact on functioning and continued community tenancy
- Performs routine finance and administration tasks including but not limited to: maintaining confidential files; completing forms; petty cash transactions
- Participates in ongoing learning and development as required
- Performs additional tasks and special projects as required

**Required Skills and Competencies**:

- Experience working in a community agency or hospital environment as a support worker or social worker for 3-5 years minimum
- Experience working with individuals experiencing mental illness for 3 years minimum
- Ability to work weekends and night shifts mandatory
- Awareness of recovery principles
- Post-secondary education in social services, degree in social work, college diploma in social services with a specialty in mental health or equivalent experience
- Life skills coaching and crisis management
- A strong desire to contribute to a community based organization and the improvement of the quality of life for a marginalized community
- Excellent written and oral communication skills
- Superior interpersonal skills with a high level of social and emotional intelligence
- Ability to work with mínimal supervision and in a team environment
- Approachable and sensitive to the needs of others
- Able to lift and bend and perform light maintenance tasks

**Job Types**: Full-time, Fixed term contract

Pay: From $20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- 8 hour shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Social Services/Social Work: 3 years (preferred)

Work Location: In person

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